Global IT Support Leader — AI-Driven ServiceNow
Job in
Fort Worth, Tarrant County, Texas, 76102, USA
Listed on 2026-07-29
Listing for:
Ouraring Inc.
Full Time
position Listed on 2026-07-29
Job specializations:
-
IT/Tech
IT Project Manager, AI Business & Operations, IT Business Analyst, IT Specialist
Job Description & How to Apply Below
Oura is seeking a Senior Manager, IT Support to lead a globally distributed team across the US, Finland, UK, and beyond. You will drive an AI-native ITSM transformation with Service Now to Atomicwork migration, implement AI-powered deflection and self-service workflows, and partner with engineering on JML and identity workflows.
You will shape ITSM processes end-to-end, own SLA governance, and report on executive metrics.
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