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VoC Programs Analyst — Drive Customer Experience
Job in
Fort Worth, Tarrant County, Texas, 76102, USA
Listed on 2026-07-29
Listing for:
American Airlines
Full Time
position Listed on 2026-07-29
Job specializations:
-
IT/Tech
Data Analyst
Job Description & How to Apply Below
American Airlines is seeking an Analyst/Sr Analyst for Voice of Customer Programs at our DFW campus in Fort Worth, TX. This role focuses on optimizing the Qualtrics listening platform across all major feedback channels and partnering with IT, analytics, and product teams to translate feedback into actionable insights.
The ideal candidate has a strong background in customer experience analytics, survey design, and dashboard development, with experience in enterprise-level VOC programs and data
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