Head of Customer Analytics & Insights
Job in
Fort Worth, Tarrant County, Texas, 76102, USA
Listed on 2026-07-30
Listing for:
American Airlines
Full Time
position Listed on 2026-07-30
Job specializations:
-
IT/Tech
Data Analyst, Data Science Manager, Business Systems & Technology Analysis
Job Description & How to Apply Below
American Airlines seeks a senior leader in Customer Analytics and Insights Delivery to guide a team of analysts and data scientists. You will develop strategic customer segmentations aligned with commercial goals, drive data-informed decisions across Loyalty, Marketing, Revenue Management, Sales, and IT, and champion Gen AI adoption to unlock new customer value.
The role demands strong stakeholder management, advanced analytics capabilities, and a proven track record of turning data into
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