Salesforce Service Cloud & Experience Cloud Platform Lead
Job in
Fort Worth, Tarrant County, Texas, 76102, USA
Listed on 2026-08-05
Listing for:
Shield AI
Full Time
position Listed on 2026-08-05
Job specializations:
-
IT/Tech
Cloud Computing: Infrastructure & Operations, Technical Support, IT Consultant
Job Description & How to Apply Below
Shield AI is seeking a Customer Support Systems Platform Manager to own Salesforce Service Cloud administration, configuration, roadmap, and continued development for our customer support channels and community portal.
This hands-on Salesforce expert will keep the platform running day to day and design new capabilities as teams and workflows expand, partnering with support, IT, security, product, and program stakeholders to improve how customers engage with Shield AI.
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