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Sr. Application Support Engineer
Job in
Fort Worth, Tarrant County, Texas, 76102, USA
Listed on 2026-09-12
Listing for:
HedgeServ Corporation
Full Time
position Listed on 2026-09-12
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
Senior Application Support Engineer
Location:
Hybrid in Dallas, TX or Raleigh, NC. Visa sponsorship not offered.
The Senior Application Support Engineer is responsible for supporting workflows across front-, middle-, and back-office teams. The engineer is an SME for FIX connectivity, trade flows, and core application platforms. They triage, analyze and resolve production issues, collaborating with end-users, brokers, operations, development, and infrastructure teams. A deep understanding of FIX protocol, trading systems, and financial products is essential.
Role Responsibilities- Incident manager during critical production events, ensuring timely communication, documentation and resolution.
- Coordinate with counter parties, brokers, traders, portfolio managers, risk teams and general end-users.
- Support enterprise components and proprietary applications.
- Support applications running in an AWS cloud environment.
- Monitor, troubleshoot, and resolve issues across FIX sessions, order routing, trade capture, downstream processing and real-time components.
- Perform real-time analysis of latency-related events.
- Address user tickets on entitlement, configuration changes, and workflow enhancements.
- Analyze recurring issues to identify root causes and opportunities for automation and process improvement.
- Partner with development to reproduce, elevate, and drive fixes for bugs and defects.
- Analyze infrastructure issues and requests, propose solutions, and collaborate with IT teams.
- Serve as an SME and escalation point for support engineers and cross-functional teams.
- Participate in 24/7 Follow‑the‑Sun support model, including holiday coverage and weekend rotation.
- Bachelor’s Degree with a technical focus or equivalent certifications.
- Minimum 10 years of application support experience in Fin Tech.
- Minimum 5 years supporting applications running in AWS and Kubernetes.
- Strong proficiency with Linux, shell scripting, SQL, Python and log analysis.
- Experience with ELK and APM or an alternative log aggregation and analytics tool.
- Expert understanding of FIX Protocol (4.x), session management, and trade lifecycle.
- Experience supporting FIX engine with Electronic Trading, Order Management System and straight-through processing (STP).
- Experience supporting QuickFIX implementation.
- Experience in supporting multi-asset class OMS order and trade flows such as Charles River, Enfusion, Blackrock Aladdin or Bloomberg EMSX.
- Experience in hedge fund, asset management, or electronic trading environments.
- Strong analytical and problem-solving skills and the ability to break an issue into its constituent parts and understand how these parts relate to each other.
- Remote and hybrid working arrangements.
- Fully paid comprehensive health and well-being benefits.
- Competitive salary and benefits packages with ongoing learning and development opportunities.
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