Technical Analyst II
Job in
Fort Worth, Tarrant County, Texas, 76102, USA
Listed on 2026-08-06
Listing for:
Black Women's Mental Health Institute
Full Time
position Listed on 2026-08-06
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
Role Overview:
The Field Technician serves as the primary on-site IT support for practice locations, ensuring seamless hardware, software, networking, and clinical technology operations. They travel between sites to provide hands-on assistance, respond to technical issues, and support system updates. When not traveling, they assist remotely via the service desk, resolving tickets and escalating complex problems.
Key Responsibilities- Travel to practice sites to deliver immediate IT support.
- Respond swiftly to technical emergencies, minimizing disruptions.
- Support end-users by resolving hardware, software, and network issues.
- Collaborate with technical teams and vendors on complex problems.
- Maintain documentation and track issues using Service Now & ITGlue.
- Follow established protocols and contribute to process improvements.
- Assist with troubleshooting and escalation procedures.
- Bachelor's degree in information systems or healthcare-related field preferred.
- 3-5 years of recent IT experience, including service desk roles.
- Healthcare experience is a plus.
- Certifications like A+ and Microsoft preferred; ITIL certification a plus.
- Strong knowledge of hardware, software, networking, and troubleshooting.
- Experience with MS Servers, Active Directory, Microsoft 365, and Azure cloud.
- Excellent communication, critical thinking, and multitasking skills.
- Ability to work independently, prioritize tasks, and collaborate effectively.
Attendance is essential to perform on-site duties effectively.
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