Analyst​/Sr Analyst, AAdvantage Products & Delivery

Analyst/Sr Analyst, AAdvantage Products & Delivery View Profile

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Analyst/Sr Analyst, AAdvantage Products & Delivery Posting

Start Date:

8/11/26

Location:

DFW Headquarters Building 8 (DFW-SV08)

Cities:
Fort Worth - TX

Requisition

This job will continue to be posted until at least 8/18/26 . If interested, please apply prior to this date.

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.

Feel free to enrich both your personal and work life and hop on board!

This role is a part of the AAdvantage Products & Delivery team within the AAdvantage group. Be at the center of delivering innovative products, ensuring quality, and aligning strategic initiatives that shape the experience of millions of loyal customers. Collaborate with cross-functional stakeholders across Product, Technology, Marketing, and Customer Experience, gaining exposure to strategic initiatives and building a strong foundation for career growth in product delivery and program management.

• Assist in coordinating cross-functional efforts across Business and IT to ensure timely and aligned delivery of strategic initiatives.
• Support roadmap planning, milestone tracking, and performance reporting to drive transparency and accountability.
• Analyze data to identify delivery risks, resource constraints, and prioritization opportunities.
• Contribute to the development and delivery of AAdvantage® and Cross-Sell products, ensuring alignment with program strategy and member value.
• Support backlog management, feature prioritization, and user story development to drive agile product delivery.
• Collaborate with internal and external partners to ensure scalable, secure, and seamless integrations.
• Develop and execute test plans, cases, and protocols to ensure product quality and compliance with standards.
• Analyze customer feedback and support data to identify trends and recommend improvements.
• Document and report quality issues, assist in root cause analysis, and support resolution efforts with engineering and product teams.
• Partner with teams across Loyalty, IT, Marketing, Finance, and Customer Experience to align on delivery goals and resolve issues.
• Support executive-level reporting and communication to ensure visibility into progress and outcomes.

Minimum Qualifications
- Education & Prior Job Experience

• Bachelor’s Degree or equivalent training/experience
• 3 years related work experience

Preferred Qualifications
- Education & Prior Job Experience

• Master of Business Administration
• Previous project management, product management, or quality assurance experience
• Knowledge of AAdvantage loyalty products and propositions as well as consumer behavior

Skills, Licenses & Certifications

• Strong analytical and problem-solving skills with experience in data interpretation and reporting.
• Familiarity with agile methodologies, backlog management, and product delivery processes.
• Understanding of quality assurance practices and tools for testing and defect tracking.
• Excellent communication and collaboration skills across technical and business teams.
• Exceptional business acumen with a customer-focused mindset.
• Ability to manage multiple priorities in a fast-paced, dynamic environment.
• Strong focus on accuracy and thoroughness in analysis, documentation, and quality assurance activities.

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks:
  Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits:
  
  On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Well…