Director of Information Technology & Business Systems

Position Summary

The Director of Information Technology & Business Systems is a key member of the Company's Leadership Team responsible for developing and executing the organization's technology strategy while ensuring the reliability, security, scalability, and effectiveness of all technology systems across the enterprise. Reporting directly to the Chief Financial Officer (CFO), this position serves as a strategic partner to executive leadership, aligning technology investments and initiatives with the Company's operational, financial, and growth objectives.

This is a hands-on leadership role (50 / 50 split) that combines strategic planning with active involvement in the execution and support of technology solutions. As the Company's most senior technical leader, the Director is expected to provide executive-level guidance while also serving as the highest-level escalation point for complex technology, infrastructure, systems integration, and cybersecurity issues.

The Director leads a team of three IT professionals supporting corporate and field operations and oversees a blended support model that includes 24x7 managed service providers, third-party help desk partners, consultants, contractors, and technology vendors. The role is responsible for developing the internal team, establishing clear priorities and service standards, and ensuring strong performance across both internal and outsourced technology resources.

This role plays a critical leadership position in the successful implementation, integration, and ongoing optimization of key enterprise platforms, including Back-of-House (BOH), Point-of-Sale (POS), and Enterprise Resource Planning (ERP) systems. Additionally, the Director oversees the strategic roadmap and operational performance of the Company's customer-facing mobile technology ecosystem while championing the responsible adoption of Artificial Intelligence (AI) and emerging technologies across the organization.

The ideal candidate combines strong technical expertise, business acumen, and leadership capabilities to drive innovation, operational excellence, cybersecurity, and long-term organizational success within a fast-growing, multi-unit operating environment.

• Develop and execute a comprehensive technology strategy aligned with the Company's business objectives and growth plans.
• Serve as a member of the Leadership Team, contributing to organizational planning, business initiatives, and strategic decision-making.
• Partner closely with the CFO and executive leadership team to evaluate technology investments, risks, and business opportunities.
• Create and maintain a multi-year technology roadmap supporting operational efficiency, scalability, security, innovation, and growth.
• Advise business leaders on technology solutions, trade-offs, risks, and opportunities that improve organizational performance.
• Establish enterprise technology standards, governance frameworks, policies, and documentation.
• Communicate technology priorities, project updates, risks, and opportunities to executive leadership.

• Lead, mentor, and develop a team of three IT professionals, establishing clear priorities, performance expectations, service standards, and accountability while fostering professional growth and technical capability.
• Oversee managed 24x7 service providers (MSPs), third-party help desk providers, consultants, contractors, software partners, and technology vendors to ensure service levels and business objectives are achieved.
• Establish and manage an effective support model across internal and outsourced resources, including escalation procedures, service standards, and accountability measures.
• Serve as the highest-level escalation point for complex infrastructure, network, identity, application, and security-related issues.
• Oversee enterprise infrastructure, including networks, cloud services, telecommunications, hardware, software, security systems, identity management, endpoint management, and end-user support.
• Ensure the stability, reliability, security, and performance of all enterprise technology systems.
• Own IT service delivery standards, help desk performance metrics, ticket management processes, and escalation procedures.
• Manage technology asset lifecycle planning, licensing, hardware refresh strategies, and inventory management.
• Create and maintain technical documentation, operational runbooks, system standards, and network diagrams.
• Ensure business…