Warehouse System Support III | Fort Worth, TX

Warehouse System Support III | Fort Worth, TX

Job Category: Information Services

Requisition Number: WAREH
005937

• Posted :
  August 21, 2026
• Full-Time

Showing 1 location

TTI 3737
3737 Meacham Blvd
Fort Worth, TX 76137, USA

TTI 3737
3737 Meacham Blvd
Fort Worth, TX 76137, USA

The IT Warehouse System Support III serves as the senior technical resource for the TTI warehouse, responsible for installing, configuring, and maintaining warehouse hardware, software, and connected systems while proactively working to prevent unplanned downtime and ensure timely resolution of critical IT issues. The role owns advanced troubleshooting and problem resolution beyond first and second level support and provides technical guidance to the team.

Coordinates with internal key stakeholders and external, third-party service providers. Operates with a high degree of independence and exercises sound judgment on complex issues.

Headquartered in Fort Worth, TX, TTI, Inc. is the world’s leading authorized distributor of passive, connector, electromechanical and discrete components. Celebrating more than 50 years, this Berkshire Hathaway company is ever-growing and has over 100 locations in North America, Europe, and Asia! Join a winning team in a growing global organization!

Our Warehouse System Support III Team:

• Advanced Troubleshooting and Problem Resolution
  • Diagnose and resolve complex hardware and software issues that exceed first and second level support. Analyze system logs and error messages to identify root causes and implement lasting solutions.
• Enroll, image, deploy, and retrieve all warehouse endpoints, including PCs, scanners, scales, printers, label printers, and mobile devices. Manage user accounts and access within warehouse applications and systems, including access adjustments, session and workstation management.
• Desktop & End-User Software Support
  • Resolve complex desktop, operating system, and application issues that exceed first and second level support. Provideexpertiseonspecialized software configuration and serve as an escalation point and technical resource for the team.
• Warehouse Automation Support
  • Serve as a primary responder for Auto Store related issues, coordinating with vendors and internal teams to minimize downtime. Provide secondary support for conveyors and other material handling systems as needed.
• Network & Connectivity Support
  • Provide advanced support for wired and wireless connectivity issues affecting warehouse devices. Partner with network administrators to maintain reliable performance and bandwidth for scanners, handheld devices, and other connected equipment.
• End User Support
  • Provide end-user technical and customer support to warehouse staff, addressing issues in a timely and professional manner. Train warehouse personnel on devices, applications, and procedures to promote effective and consistent use of technology.
• Incident, Request & Trend Management
  • Manage and prioritize tickets and project tasks in Service Now, identify and report technical trends and recurring problems, and recommend solutions to improve service delivery and reduce repeat issues.
• Documentation & Knowledge Management
  • Develop and maintain documentation for configurations, procedures, and troubleshooting steps. Create and update knowledge base articles for recurring issues to improve team efficiency and consistency.
• Security & Compliance
  • Ensure all endpoints and mobile devices comply with company security policies and standards. Support security initiatives and rollouts and assist with audits to identify and address vulnerabilities.
• Additional Duties
  • Perform other duties as assigned to support IT operations and improve overall service delivery.

Education and Experience Requirements:

High School Diploma or GED and a minimum of…