Analyst, IT Support and Network

Power your Thirst for More at DrinkPAK, where we revolutionize beverage manufacturing, driven by automation and sustainability. Together, through grit and innovation, we break new ground in record time by acquiring the most advanced technology and attracting the brightest talent. Our explosive growth and journey through uncharted territories offers unique career opportunities enabling passionate individuals to reach their full potential.

To support our teams, we offer enriching lifestyle accounts, comprehensive benefits, formal development programs, and an energizing environment. Drive your success at DrinkPAK, where we refresh, hydrate and nourish the world and our employees alike.

POSITION

DESCRIPTION:

The Analyst, IT Support and Network provides frontline technology support at our Texas co-packing facility. This hands-on role is responsible for the setup, maintenance, and troubleshooting of end-user hardware, network connectivity, and peripheral devices to ensure plant operations run without interruption. The technician works closely with the on-site Network Support Manager and coordinates with the broader IT Shared Services team as needed.

BENEFITS:
The wellbeing of our team members and their families is critically important to us. As part of this commitment, we offer:

PPO medical, dental and vision insurance for our employees AND their dependents, 100% paid by the CompanyA cell phone stipend

Annual discretionary bonus
401(k) match program, pet insurance, life insurance and more

LOCATION:

The position is based at DrinkPAK’s Texas Beverage Manufacturing Facility in Fort Worth, Texas.

TYPE:
Full Time;
Salaried / ExemptRESPONSIBILITIESSet up, configure, and image desktop and laptop computers for new and existing users

Install, configure, and troubleshoot networked and local printers and peripheral devices

Troubleshoot and resolve Wi-Fi connectivity issues for end-user devices and plant floor equipment

Support and troubleshoot IP camera systems and video surveillance connectivity

Perform hardware break/fix tasks including component replacement and equipment swaps

Maintain accurate records of hardware assets, configurations, and support tickets in the ITSM platform

Provide Tier 1 helpdesk support to facility staff, escalating issues to the Network Support Manager or Shared Services team when needed

Assist with cabling, patch panel organization, and basic network closet upkeep

Support onboarding of new employees with workstation setup and basic system access

Maintain inventory of IT consumables, spare hardware, and peripheral stock

Follow IT security policies, acceptable use standards, and change management procedures

Support periodic IT projects as directed, including infrastructure upgrades and equipment refreshes

Responsibilities may change; team members may be required to perform other tasks not specifically mentionedQUALIFICATIONSHigh school diploma or GED;
Associate's degree in IT, Computer Science, or related field preferred

At least 1–3 years of hands-on IT support experience in a corporate or industrial environment

Working knowledge of Windows 10/11 desktop, Windows Server, enterprise network gear Familiarity with TCP/IP networking fundamentals, Wi-Fi troubleshooting, and DHCP/DNS basics

Experience setting up and troubleshooting printers, cameras, and peripheral devices

Strong troubleshooting mindset with the ability to work independently

Clear verbal and written communication skills

Ability to work in a manufacturing/plant environment, including standing, lifting equipment, and working in a warehouse setting

Experience in a food & beverage manufacturing, co-packing or warehouse environment preferred

Exposure to IP camera systems (Meraki, Hanwha, or similar) preferred

Familiarity with ITSM ticketing…