Quality Systems Platform Manager

Manager, Quality Systems Platforms

Make a Difference in YOUR Career!

Our vision is both simple and ambitious: to put our drinks on every table.

We are the leading global independent beverage solutions provider. We serve a broad range of national and international retailers as well as Global, National and Emerging (GNE) brands. Our products are distributed worldwide from our production sites in Europe, North America, and Australia. Although our own branding may not appear on the labels of the beverages we produce, there is a good chance you are reading this while sipping one of our drinks.

Our ambition is to continually improve and it's what keeps us at the top of our game. We are solutions-based. We are innovative. We seek out new challenges and conquer them. This is our company ethos, but it's our people's too:
Refresco is at the cutting edge of a fast-moving industry because we have passionate people pushing the boundaries of what's best.

Stop and think: how would YOU put our drinks on every table?

Summary

Description:

The Manager, Quality Systems Platforms will take a leadership role in the administration, optimization, strategic advancement and ongoing maintenance of existing and new digital platforms that support food safety, quality, regulatory, and compliance processes. This role ensures that quality systems technology effectively enables operational excellence, regulatory compliance, and data-driven decision making within beverage manufacturing operations.

This role will sit at any one of our plants with preference to Fort Worth, TX in the US. Or in Canada in Mississauga (Toronto), or Calgary.

Essential Job Functions:

• Serve as the system owner for Quality and Food Safety digital platforms used across manufacturing sites.
• Support for SAP implementations, providing expertise for unit and integrated testing, on-site support for discovery, week in the life, go live, and hyper-care activities.
• Manage system configuration, user access, workflows, and functionality to ensure alignment with quality processes.
• Ensure system reliability, data integrity, and work with internal IT and systems provider support as needed to ensure consistent platform performance
• Coordinate with IT to manage system upgrades, integrations, and cybersecurity requirements.

Quality Systems Enablement Support digital execution of core quality processes, including:

• SPC quality data collection and analysis
• Document control
• Corrective and Preventive Actions (CAPA)
• Non-conformance management
• Ensure systems effectively support compliance with food safety and regulatory expectations.

Continuous Improvement & Optimization

• Identify opportunities to improve efficiency, usability, and automation within quality systems platforms.
• Provide second level support to users for day-to-day problem resolution with SAP activities.
• Lead implementation of new platform capabilities or modules, including incorporation of: o Customer complaints o Supplier document control and quality management o Audit management o Training and competency tracking o Change management o Risk management and food safety programs
• Partner with cross-functional teams to align digital tools with operational workflows.
• Analyze system usage data to drive improvements in adoption and effectiveness.

Implementation & Deployment

• Lead the implementation of new quality technology solutions or system enhancements.
• Coordinate requirements gathering, configuration, testing, and validation activities.
• Develop implementation plans and manage project timelines.
• Ensure proper change management and communication during system updates.

Data & Reporting

• Develop dashboards and reporting tools to support quality performance monitoring and leadership visibility. Provide analysis tools and analyze data to assist in driving process improvements.
• Ensure data captured within platforms supports trend analysis, risk identification, and compliance reporting.
• Maintain data standards and governance practices.

Training & User Support

• Develop and deliver training programs for system users across manufacturing sites.
• Provide ongoing user support and troubleshooting.
• Maintain system documentation, training materials, and user guides.
• Promote strong system adoption across the organization.

Leadership Responsibilities:
Manager

• Provides training, direction and instruction and conducts performance evaluations.
• Provides guidance and training on work standards and expected outcomes.

Competencies:

• Leadership - Foster a culture of empowerment by building relationships based on trust, lead courageously on a day-to-day basis, and inspire growth with a clear and ambitious vision that guides the collective effort toward success.

Technical Skills

• Quality Management Systems (QMS)
• Digital platform administration
• Statistical Process Control
• Database design and support
• Data analytics and reporting
• Process mapping and workflow design
• System implementation and validation

Leadership Skills

• Cross-functional collaboration
• Change management
• Problem solving and root cause analysis
• Project…