Sr. Associate IT Engineer

Description

• Work closely with IT teams and third-party vendors to support Business Units on mobility-related projects.
• Management of access for New Hires with iPad and various applications
• Coordinate with the maintenance training team to develop, refine, and deliver mobility training programs.
• Manage the tracking of shipments for returns and replacements with Base Admin & Base Managers
• Administration of the document control management tool in coordination with Technical Publications
• Manage Maintenance group application database, as well as assisting in the availability/troubleshooting of all other device applications, including periodic storage management.
• Create and maintain technical documentation
• Manage the formatting and dissemination of information via the iPad device (Alerts, Bulletins, Read and Signs), including management of base-specific materials. Ensure consistency in documentation
• Sustainment of the Mobility program and refresh iPads when applicable
• Perform duties as a liaison to the Regional Group
• Provide Tier 1 & 2 mobile device support.
• Encourages an environment of sharing and team work among the team.
• Troubleshoots and resolves system issues, and/or coordinate same
• Supports system change process for iOS and/or App updates
• Stays current with systems technology best practices and changing technologies, in order to maintain domain expertise and recommend enhancements or changes
• Travel, as required

• Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• 2 years of management experience of assets
• 1-year Help Desk and/or customer service experience

• Airline industry experience

• Experience with Mobile Device Management (MDM) solutions such as JAMF/SOTI
• Experience supporting mobile devices such as Apple iPads, Windows Rugged Tough books, and mobile printers.
• Experience working with Apple device products such as Apple Configurator, Apple Business Manager (ABM)
• Experience with Operating Systems (Windows, Linux, iPadOS), Wireless/Cellular technologies, Computer Networking
• Advanced computer skills with Microsoft Office programs
• Comply
  365/JeppFD-Pro apps knowledge is a plus
• Strong interpersonal, written, and verbal communication skills
• Ability to work independently and perform in a collaborative, team-based environment
• Strong problem-solving and analytical skills
• Apple certification is a plus

• The candidate must have at least 2 years of experience.
• Candidate must be local.
• There will be 1 onsite interview.
• Candidate will be working onsite Mondays
  - Wednesdays; virtual Thursdays/Fridays.
• Technical assessment must include the candidates experience and knowledge on MDM solutions eg/ JAMF & SOTI. Knowledge on apple devices
  - Apple device products such as
  - Apple Configurator, ABM.

This is a Contract position based out of Fort Worth, TX.

The pay range for this position is $20.00 - $35.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
  - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Fort Worth,TX.

This position is anticipated to close on Sep 5, 2026.

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