Support Technician

IT Support Specialist Fort Worth, TX (Onsite) Full-Time | Flexible Schedule (7:00 AM - 4:00 PM or 8:00 AM - 5:00 PM) Contract Role

Are you an organized IT professional who enjoys helping people, solving problems, and learning new technologies? We're looking for an IT Support Specialist to join our team in Fort Worth. This is an excellent opportunity for someone with Help Desk, Service Desk, Desktop Support, or Mobility Support experience who thrives in a fast-paced environment and enjoys providing outstanding customer service.

In this role, you'll support employees with mobile devices, service requests, device deployments, and general IT-related coordination. Success in this position comes from strong communication skills, attention to detail, the ability to stay organized, and a willingness to learn and adapt as technology evolves.

If you have experience supporting enterprise mobile devices, cellular services, or Microsoft Intune, you'll stand out as a top candidate.

• Serve as a primary point of contact for mobility and technology support requests.
• Coordinate mobile device deployments, replacements, upgrades, and troubleshooting activities.
• Work closely with end users, technical teams, vendors, and wireless carriers to ensure issues are resolved efficiently.
• Track and manage service requests, tickets, and assigned tasks through completion.
• Maintain accurate records, inventory information, and technical documentation.
• Assist with device lifecycle management, inventory audits, and data reconciliation efforts.
• Create and update process documentation, knowledge base articles, and operational procedures.
• Support ongoing initiatives focused on improving processes, service quality, and operational efficiency.
• Learn and support enterprise mobility technologies, mobile device management platforms, and carrier services.

• 1-2+ years of IT Help Desk, Service Desk, Desktop Support, or related IT support experience
• Excellent written and verbal communication skills
• Strong customer service mindset with the ability to work effectively with users at all technical levels
• Highly organized with strong attention to detail and documentation skills
• Ability to manage multiple priorities and follow tasks through to completion
• Comfortable working independently while also collaborating with a team
• Positive attitude, willingness to learn, and eagerness to take on new responsibilities
• Experience with Microsoft Office applications including Outlook, Teams, Word, and Excel

This role is ideal for someone looking to grow their IT career while gaining hands‑on experience with enterprise mobility technologies. You'll work with a supportive team, interact with a variety of stakeholders, and have the opportunity to expand your technical knowledge while making a real impact on day‑to‑day operations.

Everforth Apex is a world‑class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.

• Everforth Apex offers an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a Support Linc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
• In terms of professional development, Everforth Apex hosts an on‑demand training program, provides access to…