Analyst, IT Support and Network

Power your Thirst for More at DrinkPAK, where we revolutionize beverage manufacturing, driven by automation and sustainability. Together, through grit and innovation, we break new ground in record time by acquiring the most advanced technology and attracting the brightest talent. Our explosive growth and journey through uncharted territories offers unique career opportunities enabling passionate individuals to reach their full potential. To support our teams, we offer enriching lifestyle accounts, comprehensive benefits, formal development programs, and an energizing environment.

Drive your success at DrinkPAK, where we refresh, hydrate and nourish the world and our employees alike.

The Analyst, IT Support and Network provides frontline technology support at our Texas co-packing facility. This hands‑on role is responsible for the setup, maintenance, and troubleshooting of end-user hardware, network connectivity, and peripheral devices to ensure plant operations run without interruption. The technician works closely with the on-site Network Support Manager and coordinates with the broader IT Shared Services team as needed.

• PPO medical, dental and vision insurance for our employees AND their dependents
• 100% paid by the Company
• A cell phone stipend
• Annual discretionary bonus
• 401(k) match program
• pet insurance
• life insurance
• and more

The position is based at DrinkPAK’s Texas Beverage Manufacturing Facility in Fort Worth, Texas.

Full Time;

Salaried / Exempt

• Set up, configure, and image desktop and laptop computers for new and existing users
• Install, configure, and troubleshoot networked and local printers and peripheral devices
• Troubleshoot and resolve Wi‑Fi connectivity issues for end‑user devices and plant floor equipment
• Support and troubleshoot IP camera systems and video surveillance connectivity
• Perform hardware break/fix tasks including component replacement and equipment swaps
• Maintain accurate records of hardware assets, configurations, and support tickets in the ITSM platform
• Provide Tier 1 helpdesk support to facility staff, escalating issues to the Network Support Manager or Shared Services team when needed
• Assist with cabling, patch panel organization, and basic network closet upkeep
• Support onboarding of new employees with workstation setup and basic system access
• Maintain inventory of IT consumables, spare hardware, and peripheral stock
• Follow IT security policies, acceptable use standards, and change management procedures
• Support periodic IT projects as directed, including infrastructure upgrades and equipment refreshes
• Responsibilities may change; team members may be required to perform other tasks not specifically mentioned

• High school diploma or GED;
  Associate's degree in IT, Computer Science, or related field preferred
• At least 1–3 years of hands‑on IT support experience in a corporate or industrial environment
• Working knowledge of Windows 10/11 desktop, Windows Server, enterprise network gear
• Familiarity with TCP/IP networking fundamentals, Wi‑Fi troubleshooting, and DHCP/DNS basics
• Experience setting up and troubleshooting printers, cameras, and peripheral devices
• Strong troubleshooting mindset with the ability to work independently
• Clear verbal and written communication skills
• Ability to work in a manufacturing/plant environment, including standing, lifting equipment, and working in a warehouse setting
• Experience in a food & beverage manufacturing, co‑packing or warehouse environment preferred
• Exposure to IP camera systems (Meraki, Hanwha, or similar) preferred
• Familiarity with ITSM ticketing platforms (Service Now, Fresh service, or similar) preferred

Our company’s culture is guided by our shared values of Speed,…