Planner​/Sr Planner, Sales Product

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.

Feel free to enrich both your personal and work life and hop on board!

This role is part of the Global Sales organization within the Contract & Deal Management Tools team, where you'll help shape the technology that enables our commercial teams to create, negotiate, and execute complex customer agreements. Working closely with business and technology partners, you'll lead the implementation and enhancement of strategic tools that support deal design, contract lifecycle management, and sales process transformation.

You'll play a key role in delivering innovative solutions that improve the experience of our internal customers and drive business growth.

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Acts as a liaison with technology providers to develop and manage implementation project plans and configuration processes within established time frames
• Analyzes and gathers business requirements for multiple corporate initiatives simultaneously
• Prioritizes requirements (user stories), provides risk analysis, and provides project documentation in Visio, Excel, and Power Point
• Works closely with stakeholders to ensure reasonable timelines are set, reviews and approves product design, coordinates quality assurance, reviews and
• prioritizes defects, provides approval and sign off of builds, and oversees implementations
• Performs user acceptance testing (UAT) for application software upgrades and maintenance on a regular basis
• Coordinates demos to stakeholders (all levels of management)
• Critically analyzes and evaluates information gathered from multiple sources to create documentation
• Conducts requirement and test plan reviews and ensures requirements and test documentation is approved in accordance with audit standards
• Understands expectations that were set with the business unit(s)
• Creates end user training documents and materials, supports internal and external users by answering inquiries via email and provide training as needed
• Create PowerBI reports and CRM dashboard views for end users

Minimum Qualifications
- Education & Prior Job Experience

• Bachelor's degree or equivalent experience/training
• 3 years or more in project management, improving customer satisfaction

Preferred Qualifications
- Education & Prior Job Experience

• Experience with project and technical defect tracking tools such as Rally

Skills, Licenses & Certifications

• Experience in analyzing system and business processes, improving customer satisfaction, reducing cost and increasing revenue
• Skilled at driving organizational change through the integration of people, process, and technology
• Demonstrated expertise in any CLM or CPQ platform such as Conga or Pros
• Ability to assemble information, extract pertinent facts, draw logical conclusions, and present recommendations aligning with tools used in Global Sales
• Strong aptitude for problem solving and analytics, and the ability to transform requirements into process flows and to analyze data for problem solving using tools such as…