IT System Administrator and Tech Support

Job Details Posting Details

• Posted on September 3, 2026

Showing 1 location

• Fort Worth, TX 76177, USA
• On-site
• Travel Required :
  Yes
• Administrative
• Full-Time
• Requisition #: ITSYS
  001586

BACKGROUND

A FAR Part 121 Supplemental Air Carrier, Gridiron Air is a leading charter airline specializing in customized flight solutions using its fleet of Boeing 777-200ERaircraft. We are committed to delivering new levels of safety, hospitality, and operational excellence to the charter market.

Our talented flightand cabin crewoperateacross the globe,365 daysa year. These talented team members are supported by dedicated professionals out of our corporate office- including ourstate-of-the-art Operations Control Centerand world-class Maintenance Operation
-locatedat AFW, Perot Field Fort Worth Alliance Airport,in Fort Worth, Texas.

Flexibilityisrequiredto meet the needs of our business and will require evening and weekend availability,when needed.

Gridiron expects its employees to conduct business honestly and ethically wherever operations are maintained. We strive to improve our services, products, and processes consistently and willmaintaina reputation for safety, reliability, service, operational excellence, integrity, diversity, and inclusion. Our employees are expected to adhere tohigh standards of business and personal integrity as a representation of our business practices at all times, consistent with their duty of loyalty to the company.

In addition, Gridiron Air expects all its employees to uphold a work environment that ensures Safety, Security, Quality, Responsibility, and value for all our employees, clients, customers, and other stakeholders.

SUMMARY

The IT Systems Administrator & Technical Support professional ensures the smooth operation of IT systems and network infrastructure across the organization. This role combines hands-on technical support with system and network administration responsibilities, requiring strong technical expertise, problem-solving skills, and the ability to work independently. Additionally, this role supports the design, development, deployment, and maintenance of internal web applications, Microsoft Power Apps solutions, and other application platforms to meet the evolving operational and software needs of various departments.

• Serve as Microsoft 365 administrator, including E3/E5 licensing, user account management, Exchange Online, Teams, SharePoint, One Drive, and Entra  (Azure AD).

• Administer and maintain
  
  Microsoft 365 security and compliance features, including Conditional Access, Multi-Factor Authentication (MFA), Microsoft Defender, and Data Loss Prevention (DLP) policies.

• Provide technical support for mobile devices, workstations, printers, audiovisual equipment, and related software applications.

• Install, configure,maintain, and troubleshoot servers, workstations, operating systems, and peripheral devices.

• Monitor system performance, availability, and health to ensureoptimaloperation and reliability.

• Perform system updates, patch management, backups, disaster recovery testing, and security maintenance activities.

• Evaluate, recommend, and implement hardware, software, and cloud-based technology solutions.

• Troubleshoot and resolve complex system issues ina timelyand professional manner.

• Develop andmaintaintechnical documentation, standard operating procedures, and system inventories.

• Lead projects involving system upgrades, migrations, integrations, and technology implementations.

• Design, develop, deploy, andmaintaininternal web-based applications and business solutions.

• Develop and support Microsoft Power Apps, Power Automate workflows, SharePoint solutions, and other low-code/no-code platforms.

• Collaborate with department stakeholders to gather business requirements and translate them into effective software solutions.

• Create automated workflows and process improvements to increase operational efficiency and data accuracy.

• Integrate applications with Microsoft 365 services, databases, APIs, and third-party systems where applicable.

• Maintain application documentation, testing procedures, and change management records.

• Provide training and support to end users for internally developed applications and automation tools.

• Evaluate emerging application development technologies and recommend solutions to support business objectives.

• Manage andmaintainnetwork infrastructure, including switches, routers, wireless…