LEAD Techno-Functional Specialist; Finance; Information Technology

The Lead Techno-Functional Specialist will be responsible for assisting with the daily functions of the Information Technology including being responsible for the planning, architecture, development, maintenance, and support of complex SAP enterprise solutions delivered via on‑premise or cloud‑based. The incumbent is responsible for applying programming standards and best practices; providing architectural guidance, technical guidance, and programming; aiding in planning for the lifecycle of software packages;

participating in full cycle testing; and deploying applications. Responsible for adhering to Software Development Life Cycle (SDLC) best practices, change control policies, and service level agreement (SLA) compliance. Keeps current on legal and technical issues that impact the County. This position normally supervises the work of others.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Optimizes, monitors, and configures SAP environments in line with business requirements.
• Manages landscape synchronization activities such as system clone and refresh activities.
• Leads employees, co‑workers, and contractors in work‑related duties including scheduling activities within different functional areas in support of keeping the SAP systems available 24/7.
• Communicates with end‑users and third‑party vendors to obtain requirements for projects and application updates for major/complex applications.
• Leads the design, programming (development), maintenance and execution of testing of new and changed functionality for complex/major applications.
• Writes advanced programs for complex specific applications and designs special reports and forms as requested by various County departments in compliance with County and IT department policy and procedures.
• Leads the effort of actively partnering with business units to identify improvements that will increase efficiency of the systems.
• Provides second‑level end‑user support including direct interaction with users when necessary to troubleshoot and document issues and resolutions.
• Conducts statistical reporting to management relating to application performance, usability and upgrade requirements to properly support County departments.
• Manages interfaces and associated error logs and governs over job scheduling to ensure integrity of their execution.
• Maintains business process procedures in conjunction with the process owners.
• Resolves Request/Incident tickets from users and provides telephone and onsite technical support to troubleshoot and fix the most complex customer department end‑user problems.
• Creates Request/Incident tickets from users and generates Requests for Change to the production environment to troubleshoot and fix the most complex customer department end‑user problems.
• Works closely with vendors to resolve issues and manage deployments.
• Analyzes and resolves the most complex application and data problems.
• Maintains up‑to‑date knowledge on developing solutions in both an on‑premise environment as well as a cloud based environment.

• Performs other duties as assigned.

• Excellent customer service and communication skills, both verbal and written.
• Ability to work in a fast‑paced environment.
• Must be able to stay organized and know how to prioritize the workload.
• Ability to work independently and as part of a team.
• Competency with computers and Microsoft Office 365 Suite.
• Advanced analytical skills.
• Strong ability to meet service level agreements and project deadlines.
• Developed expertise in procedures and programming standards for SAP technologies; ABAP, HTML5 (UI5), as well as Java and Java scripting.
• Excellence in documentation including architectural diagrams for…