Education Tech Support Special

Title

Education Tech Support Special

Education Tech Support Special

University of North Texas Health at Fort Worth

HSC-Information Technology

HSC-Information Technology

HSC-Information Technology-370000

Fort Worth

Commensurate with experience

1.000000

TRS Eligible

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and University of North Texas Health Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.

We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities.

We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.

Learn more about the UNT System and how we live our values System.edu.

The Classroom and Events Technology Support (CETS) is the team that provides audio-visual and related support for the technology in the classrooms, conference rooms, and for special events, both on and off campus. CETS supports all UNT Health students, faculty, and staff.

This position will be responsible for day to day activities assigned to them as well as problem resolution to support users within the UNT Health campus in Fort Worth. Assist with complex problem solutions within the Classroom and Events Technology Support (CETS) projects to ensure high quality of AV/IT and customer service delivery across UNT Health.

Bachelor's degree or equivalent combination of education and experience.

• Strong oral and written communications skills.
• Ability to assimilate, retain, and utilize technical information.
• Ability to establish and maintain effective working relationships.
• Ability to work with considerable independence and initiative.
• Proficiency in supporting various operating systems and software applications, including Mac OS X, Windows, iOS, and Microsoft Office.
• Basic knowledge of audiovisual technologies, televisions, projectors and sound systems.
• Technical skills in installing, troubleshooting, and maintaining classroom technology.
• Capability to provide immediate technical support in classrooms during lessons.

The preferred candidate will possess the following additional skills and abilities:
Microsoft software, Apple software, computer hardware, basic audiovisual knowledge of televisions, projectors and sound systems. Good mechanical and troubleshooting skills.

• Set up and strike equipment for classes, meetings and other events on campus.
• Answer phones and email that come in to the CETS department mailbox in a timely manner.
• Assist inperson customers with campus technology questions or requests for equipment.
• Provide technical support…