Sr Claims Analyst; Digital Claims) at Bank of America Fort Worth, TX

Sr Claims Analyst (Digital Claims)

Fort Worth, TX.

Responsible for resolving day-to-day complex claims and escalations including in-depth analysis for fraud and non‑fraud claims, handling complex decisions based on analytical research, established policies and procedures, and judgment. The role follows all applicable regulatory guidelines and establishes procedures while utilizing multiple systems and tools, interacting with multiple business partners and clients to educate, set expectations, or deny the claim.

• Support Digital Claims by investigating and deciding on claim matters.
• Follow up with clients either verbally or through written communication.
• Educate and communicate claim decisions to clients.
• Record data captured during client interactions accurately.
• Operate within the 6:00 am–5:00 pm shift window (8‑hour shift).

• Experience in a Customer Service or Client Facing Environment.
• Excellent customer service skills with the ability to diffuse difficult customer interactions.
• Excellent problem solving and analytical skills.
• Customer‑centric approach to problem resolution.
• Ability to work well in a team environment, as well as independently.
• Strong personal ownership and follow‑through skills.
• Strong and positive work ethic and display of Bank of America’s Values.
• Flexibility and quick adaptation to change.
• Ability to multi‑task and meet defined performance goals.
• Meet performance results.
• Proficient PC skills in a Windows‑based environment.
• Excellent written and oral communication skills.
• Current Year Up intern with Bank of America.

• Prior experience in a Fraud or Non‑Fraud Claims back‑office investigations or Call Center role.
• Experience in claim investigations/systems.

• Attention to Detail
• Decision Making
• Due Diligence
• Research
• Active Listening
• Adaptability
• Issue Management
• Problem Solving
• Business Acumen
• Collaboration
• Oral Communications
• Written Communications

High School Diploma / GED / Secondary School or equivalent.

1st shift (United States of America).

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirm in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws.

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug‑Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.