IT Administrator

At RAA, we trust and believe in our associates to fashion their future.

Randa Apparel & Accessories is one of the world’s leading fashion clothing and accessories companies, operating across 11 countries with a portfolio of 30 iconic brands, including Levi’s, Tommy Hilfiger, Calvin Klein, Totes, Isotoner, and Columbia Sportswear. With over 100 years of industry leadership, RAA continues to produce exceptional products and services, delighting customers and empowering partners worldwide. From the #1 dress pant brand in North America to the #1 belt and wallet, RAA sets the standard for excellence and innovation

We empower our associates, create growth opportunities at every level, and strive to make RAA the best place to build a career.

Want to work at a diverse, equitable, & inclusive workspace where associates are encouraged to bring their true, authentic selves?

The IT Systems Administrator plays a key role in delivering a secure, reliable, and scalable technology environment across corporate offices, warehouses, and remote locations. This position supports modern, cloud first infrastructure and end user technologies, ensuring seamless device performance, secure access, and operational continuity. The role partners closely with infrastructure, security, and application teams to continuously improve endpoint management, identity services, cybersecurity posture, and IT operations through automation and best practices.

• Endpoint & End-User Support:
  • Provide advanced Tier 2/3 support for desktops, laptops, mobile devices, printers, scanners, RFID systems, and warehouse/industrial IoT devices.
  • Troubleshoot complex hardware, software, and connectivity issues in office, warehouse, and remote environments.
  • Support collaboration and hybrid work technologies, including conferencing and mobility solutions.
• Endpoint Management & OS Lifecycle:
  • Deploy, configure, and manage Windows, macOS, and mobile devices using modern endpoint management platforms (e.g., Microsoft Intune, Autopilot, JAMF, and SOTI).
  • Manage OS patching, device compliance, application deployment, and lifecycle refresh activities.
  • Leverage automation and scripting to improve reliability and reduce manual effort.
• Cloud & Identity Services:
  • Administer Microsoft 365 services, including Exchange, Teams, SharePoint, and One Drive.
  • Manage identity and access through Azure AD / Entra , including MFA, Conditional Access, and role-based access controls.
  • Support onboarding/offboarding workflows and identity governance processes.
• Network & Connectivity Support:
  • Diagnose and resolve issues related to LAN/WAN, VPN, Wi Fi, DNS, DHCP, and network-connected devices.
  • Partner with networking teams to troubleshoot, improve performance, and deploy sites.
• Security & Compliance:
  • Enforce endpoint security standards, device compliance policies, and cybersecurity best practices.
  • Support endpoint protection, vulnerability remediation, and incident response activities.
  • Assist with audits, compliance requirements, and security awareness initiatives.
• Operational Excellence & Documentation:
  • Maintain accurate documentation, including SOPs, knowledge base articles, network diagrams, and asset inventories.
  • Track incidents, changes, and configurations to support operational transparency and continuous improvement.
• Collaboration & Continuous Documentation:
  • Work cross functionally with infrastructure, security, networking, and application teams.
  • Participate in infrastructure modernization initiatives, pilot new technologies, and recommend improvements aligned with business needs.

• Education & Experience:
  • Associate or Bachelor’s degree in Information Technology, Computer Science, or equivalent practical experience.
  • 3–5 years of…