Manager, IT Operations

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Full-time Regular First/Mid-Level Fort Worth, Fort Worth, TX, US

3 days ago Requisition

EECU is seeking an experienced IT Operations Manager to lead our enterprise infrastructure and end-user technology environment. This position plays a critical role in ensuring reliable, secure, and high-performing IT services across our corporate offices and branch locations.

The IT Operations Manager will provide operational leadership for infrastructure, network, and end-user support teams, serve as the primary escalation point for critical incidents, and promote resiliency and continuous improvement throughout IT Operations.

Location/

Schedule:

• On site at our corporate office in Fort Worth, TX
• Monday – Friday 08:00 a.m. to 05:00 p.m.

• Lead, coach, and develop network administration and help desk/end-user support staff.
• Establish clear performance expectations, service objectives, and accountability standards.
• Support employee development through coaching, mentoring, and continued skills training.
• Participate in hiring and workforce planning for IT Operations.

• Oversee enterprise infrastructure, including networking, servers, virtualization, cloud platforms, and end-user computing.
• Maintain system stability, security, and availability through effective monitoring, patching, maintenance, and lifecycle management.
• Support data centers and branch technology, including documentation, asset management, and physical security.
• Lead technology implementations for new branches, facilities, and organizational initiatives.

• Provide operational oversight for critical enterprise systems.
• Serve as the primary escalation point for major incidents, outages, and after-hours emergencies.
• Coordinate timely issue resolution and communicate effectively with leadership and business stakeholders.
• Manage on-call rotations and maintain consistent incident‑response standards.
• Oversee organization-wide support for computers, printers, scanners, desktop software, and related technology.
• Establish and improve service-level agreements, key performance indicators, and customer satisfaction measures.
• Promote consistent, professional, and timely technology support.
• Support disaster‑recovery readiness, infrastructure monitoring, change execution, and modernization efforts.
• Coordinate major upgrades, deployments, and cross‑functional technology initiatives.
• Partner with cybersecurity, project management, and business teams to align IT Operations with organizational priorities.
• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Five to seven years of experience in IT operations, infrastructure, and end‑user support.
• Experience managing incident response, escalations, and after‑hours or on‑call support.
• Strong knowledge of enterprise infrastructure, networking, servers, virtualization, cloud platforms, and end‑user computing environments.
• Experience monitoring service levels, operational performance, and customer satisfaction.

• Previous people‑management or supervisory experience.
• Experience with Cisco network support.
• Experience supporting branch‑based or multi‑site organizations.
• Relevant technical certifications or an advanced degree.

For more than 80 years, Fort Worth-based EECU community credit union has been committed to providing members A Better Way of Banking®. Today, EECU is one of the largest credit unions in Texas with over $2.2 billion in USD assets and serves over 200,000 members through 14…