Senior Business Analyst, Operations

• Gather customer insights and mine data to generate operational insights
• Develop recommendations to improve customer delivery experience and support senior business decisions
• Uncover trends and correlations to improve operational decisions
• Apply data mining, quantitative analysis, and statistical models to understand customer interactions
• Collaborate across the organization to develop best practices and advocate for enterprise-wide tool improvements
• Design, develop, and maintain performance metrics, reports, analyses, and dashboards
• Ensure data integrity through test design, analysis, validation, and documentation
• Work with management on important issues and projects
• Assess and document business procedures and develop recommended methods, implementation plans, schedules, and management reports
• Maintain recordkeeping databases and produce reports
• Review reports and recommend productivity and efficiency improvements
• Research and analyze comparable organizations and operations
• Support strategic-client business reviews by developing and presenting materials demonstrating DSV performance and value creation
• Analyze business cases and data to identify cost-saving initiatives and develop client-facing case studies
• Develop client relationship management skills through implementation support, AQP meetings, Deep Dives, and Business Reviews
• Design, develop, and implement IT solutions across functions
• Analyze and document client requirements and implement standardized best-practice IT solutions
• Perform other duties as assigned

• Bachelor's degree required; advanced degree preferred
• 5+ years’ experience in Warehouse or Distribution Operations preferred, with emphasis in Logistics or Supply Chain Management, Business, or Sales and Marketing
• Excellent computer skills, including MS Office Suite, Excel pivot tables and formulas, Windows, and Visio
• English reading, writing, and verbal skills
• Ability to handle basic statistical control methods
• Big Query and ability to write advanced SQL queries
• Ability to clean and validate data
• Experience with Data Studio, gSheets, gSlides, Apps Script, App Sheet, and Gemini
• MS Office Access and Excel expertise, including pivot tables
• Ability to implement and validate corrective and preventative actions
• Excellent analytical, verbal, written, and interpersonal communication skills
• Ability to work in a matrix environment across multiple company units
• Understanding of the company’s business strategy, vision, operations, and regional working relationships
• Ability to gain knowledge of client-specific strategic objectives
• Ability to perform physical demands including regular lifting or moving of objects up to 10 pounds

Demonstrates expertise in data mining, quantitative analysis, and statistical modeling to enhance customer delivery experiences and operational decisions. Proficient in developing performance metrics, reports, and dashboards while ensuring data integrity and advocating for enterprise-wide tool improvements.

• Data Mining
• Quantitative Analysis
• SQL Query Writing
• MS Office Suite Expertise
• Logistics or Supply Chain Management

• Statistical Control Methods
• Data Cleaning and Validation
• Performance Metrics Development
• Advanced Excel Functions
• Dashboard Design and Maintenance
• Business Procedure Documentation
• Client Relationship Management
• IT Solutions Implementation
• Data Analysis
• Cost-Saving Initiatives Identification

• Analytical Skills
• Interpersonal Communication
• Verbal Communication
• Written Communication
• Collaboration

• Warehouse Operations
• Distribution Operations
• Logistics
• Supply Chain Management
• Business Strategy

• Big Query
• Data Studio
• GSheets
• GSlides
• Apps Script
• App Sheet
• Gemini
• MS Office Access
• Windows
• Visio