IT Support Specialist

Description

Are you looking for a company where your work has meaning, where you can make a real impact and learn every day? At Urgo Medical, we believe innovation can transform lives. Our mission: to help patients heal faster and better, through cutting-edge products and innovative digital services. Some wounds are severe, can become chronic, or may become infected, causing pain and isolation.

By joining us, you will discover our mission, our foundation, our commitment to local industrialization, and the authentic energy of our teams. At Urgo Medical, we have many strengths: industrial, R&D, commercial... and all of them are essential. If you want to combine passion, impact, and innovation, this position is for you!

The IT Support Specialist position requires a strong technical background and hands-on experience with enterprise-level systems, including SQL, ERP (SAP), Microsoft 365, SharePoint, Snowflake, Active Directory, and Windows Server environments. This role is crucial in supporting UMNA infrastructure, supporting users, and driving process automation initiatives.

• ERP Support:
  Assist with existing ERP and SAP Implementation, Support/Training, Automation, and Integration with EDI and other Business Platforms.
• Automation & Process Improvement:
  Develop and implement automated solutions to streamline IT/Business operations.
• Database Management:
  Perform SQL queries, manage databases, and support cloud data solutions.
• User Management:
  User provisioning, permissions, and management via Active Directory, Azure, Microsoft 365, Etc.
• IT Support & Troubleshooting:
  Support end-users, resolving issues related to Windows 11, Teams, VoIP, SharePoint, audio-visual equipment, Etc.
• System Administration:
  Help maintain Windows Servers, Active Directory, Office 365, SQL Server, Power BI, and Snowflake environments.
• Collaboration Tools:
  Support Teams, SharePoint, VoIP, and other communication tools.
• Documentation:
  Maintain IT documentation and standard operating procedures.
• Grow in a Global Team:
  Assist Global URGO IT as needed and work within published procedures.

• Ability to communicate effectively, both written and verbally, with customers at all organizational levels and leaders in other regions. Possesses relationship skills with third party suppliers and customers.
• Good program & project management skills with the ability to prioritize activities effectively to execute multiple projects in parallel.
• Excellent problem-solving and resolution skills.
• Scripting skills for automation.

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 3+ years of experience in Enterprise IT support or system administration roles.
• Proficiency with SQL, SAP, Windows Server, Windows 11, Azure, and Active Directory.
• Experience with Office 365 administration, Teams, SharePoint, and VoIP systems.
• SAP Experience Required

Proven experience with SAP ERP environments (e.g., SAP S/4

HANA, SAP ECC) with focus on security and GRC.

Proven experience administering and managing SAP GRC modules (e.g., Access Control, Risk Analysis, Emergency Access Management)

Demonstrated ability to manage user access lifecycle (provisioning, deprovisioning, periodic reviews) within SAP

Experience supporting internal compliance and audits within SAP environments

Ability to partner with business and finance teams to align SAP controls with operational processes

• Indoors, in an office environment, with temperature control.
• No adverse environmental conditions expected.
• Up to 10% travel expected.

Sedentary work. Exerting up to 30 pounds of force occasionally and/or negligible amount of force frequently or constantly…