Service Desk Lead: Ops, Escalation & Quality
Listed on 2026-10-02
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IT/Tech
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Management
ASM Research is seeking a Service Desk Lead to provide supervisory and operational leadership for the service desk, overseeing weekly day-to-day operations and shift teams. The role collaborates with the Service Desk Manager on process improvements while focusing on customer satisfaction and operational excellence.
The Lead serves as the primary escalation point for issues, ensuring SLA adherence and guiding technical troubleshooting, QA reviews, mentoring staff, and reporting on performance
This role, Service Desk Lead:
Ops, Escalation & Quality at asmexternalcareersite, could be your next move.
This Full Time role is for the Service Desk Lead:
Ops, Escalation & Quality role at asmexternalcareersite.
We are seeking a motivated Service Desk Lead:
Ops, Escalation & Quality to join asmexternalcareersite in United States.
Consider building your career as a Service Desk Lead:
Ops, Escalation & Quality at asmexternalcareersite.
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