Coordinator, Global Reservations - Systems

Coordinator, Global Reservations - Systems

Location: DFW Reservations Office (DFW-SV01)
City: Fort Worth - TX
Requisition : 83904
Posting

Start Date:

2/13/2026
Position will remain posted until 3/1/2026. Please apply before then.

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.

Feel free to enrich both your personal and work life and hop on board!

• This job is part of the Reservation Technology Team within the Customer and Operations Excellence organization.
• Responsible for maintaining and supporting reservations applications (AACoRN, QIK, or GMT) by researching and escalating appropriately the issues reported by local offices, while supporting company policy and procedures as well as hardware related issues.

• Researches reported application issues including open defects and enhancements as needed
• Represents the local offices with RES P&P in final application defects, enhancements and project acceptance before implementation
• Creates workaround processes for defects and enhancements as needed
• Updates Web Ref files with application status issues
• Effectively communicates upcoming changes or system outages that may affect the reservations operation
• Communicates and interacts with a variety of departments in planned and ad‑hoc projects including but not limited to AACoRN Ops, QIK, GMT, Reservations Policy & Procedures and Training
• Provides support to agents and management on all aspects of technical issues
• Works closely with support partners to trouble‑shoot and resolve technical issues
• Must be flexible in work schedule as required by implementations and projects

Minimum Qualifications - Education & Prior Job Experience

• Bachelor's degree or equivalent experience/training
• 2 years of related experience

Skills, Licenses & Certifications

• Must be self‑motivated
• Ability with Predictive Analytics by using historical data to forecast demand, anticipate system issues, and enhance resource allocation.
• Ability to work with AI systems that predict customer behavior and personalize experiences.
• Ability to apply analytics to identify inefficiencies in workflows and optimize processes.
• Generative AI for Knowledge Management leveraging AI to create dynamic FAQs, training materials, and troubleshooting guides.
• Able to work with little or no supervision as well as in a team environment
• Must be well organized, methodical and pay close attention to detail
• Must be able to prioritize and complete tasks in a timely manner
• Detailed and working understanding of all applications used in reservations – AACoRN, SABRE, QIKRes, iClaim, Nettracer and others
• Possess excellent oral and written communication skills

• Ability to effectively communicate both verbally and in writing with all levels within the organization
• Physical ability necessary to safely and successfully perform the essential functions of the position, with or without any legally required reasonable accommodations that do not pose an undue hardship.
  
  Note:
  
  If the Company has reason to question an employee’s physical ability to safely and/or successfully perform the position’s essential job functions, the HR team generally will engage in an interactive process to determine whether a reasonable accommodation is appropriate. HR (working with the operation) ordinarily first speaks with the team member directly and they mutually identify the physical demands of the job that are or may be impacted by the employee’s obvious or known condition.
  
  Then, if necessary, HR would request medical documentation from the team member’s treating physician or others to confirm the employee’s ability to perform those essential job functions safely and successfully.

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks:
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