Technical Service Specialist

At Oxy Chem, our chemistry makes modern life possible, and it is our people who make the difference. We are a safety-first, purpose-driven team committed to innovation, environmental responsibility, and doing things the right way. If you are ready to contribute, elevate your skills, and take ownership of your career, Oxy Chem offers the opportunity to make a difference every day.

Oxy Chem, a Berkshire Hathaway company, is a leading producer of essential chemistry with operations in the U.S., Canada and Latin America. Oxy Chem’s products play an essential role in everyday life, supporting critical applications in water treatment, pharmaceuticals, healthcare, manufacturing, automotive, personal hygiene, and residential and commercial construction. Oxy Chem actively participates in the Occupational Safety and Health Administration Voluntary Protection Program, underscoring our commitment to safety.

Headquartered in Dallas, Texas, Oxy Chem is a top three U.S. manufacturer of polyvinyl chloride, chlor-alkali and chlorinated organic chemicals, and calcium chloride. Visit  for more information.

In a fast-paced industry that demands precision, we create a supportive workplace where the safety and well-being of our employees are paramount. We are committed to rewarding top performers, offering very competitive pay and benefits, and providing tremendous career development opportunities.

We are looking for an experienced and self-motivated individual contributor to fill the position of Technical Service Specialist within our Technology organization. The position will reside at our Corporate Office in Dallas, TX and support our Basic Chemicals business.

Essential

Job Duties:

• Maintain, as our highest priority, the protection of the environment, the health and safety of our employees, customers, and the communities in which we operate and/or transport our products.

• Understand and work in accordance with all site safety and environmental procedures including the site Chemical Hygiene Plan. Adhere to the use of personal protective equipment as required.

• Provide technical support to Oxy Chem customers, sales force, business management, and supply chain to maintain and grow the business.

• Serve as Oxy Chem’s primary technical contact with customers. Respond to technical inquiries from current and potential customers.

• Recommend product specifications, quality parameters, and shipping guidelines that meet plant capabilities and customer needs.

• Recommend product quality improvements and provide direction for new product development based on customer feedback.

• Investigate customer quality complaints related to the performance of portfolio products, and recommend corrective actions to customers, manufacturing, business management and other internal functional groups.

• Report results in the form of spreadsheets, charts, graphs, formalized technical reports, and PowerPoint presentations to customers, sales, business and technical management.

• Develop Technical Data Sheets and Technical Bulletins related to the characteristics and use of Oxy Chem portfolio products.

• Train new Sales and Technical personnel on product applications and safe handling.

• Perform customer site assessments to ensure safe use and storage of products. Approve new customer ship-to locations before shipments commence.

• Evaluate data and identify trends, providing a technical basis for conclusions.

• Review product quality reports to determine disposition of products and identify customer risks associated with non-conforming parameters.

• Work as an individual contributor or on a team with other technical staff.

• Keep current of industry technology and ensure that relevant technology is maintained and communicated within the organization.

• Work with production staff, customers and outside vendors on projects as needed.

• Ability to travel to support customers, sales, and business as needed.

• Maintain open and effective communication with Oxy Chem manufacturing teams, sales and service teams, and product customers to ensure they are aware of Technical Service capabilities.

• Ensure compliance with Oxy Chem safety data sheets, product labels, regulatory and CMA Responsible Care Tenets…