Dispatch Night Operations Supervisor

QQR Transport | Fort Worth, TX — On-Site Only Company Description

QQR Logistics and QQR Transport keep critical freight moving for supply chains that can't afford to stop. QQR brings disciplined execution to complex supply chains across automotive, manufacturing, pharmaceutical, aerospace, energy, and other key industries — throughout North America and across major U.S.–Canada and U.S.–Mexico cross-border lanes.

QQR Transport is an asset-based carrier that operates its own fleet, running full-truckload (FTL) freight in dry van, bulk, and open deck modalities. QQR Transport is building its dispatch and operations team in Fort Worth, Texas and looking for experienced logistics professionals that are ready to grow their careers.

The Dispatch Night Operations Associate is a full‑time, on‑site role with QQR Transport working the night shift, based in the Fort Worth, Texas onsite. You will oversee night shift dispatch operations, resolve and escalate time sensitive issues to keep freight moving around the clock, and customer service execution across the company fleet. Working closely with peers and leadership, you'll ensure we deliver exceptional service while maximizing revenue, asset productivity, and customer satisfaction — providing real‑time guidance, resolving service issues, and escalating operational risk before it impacts our mission‑critical customers.

This role is accountable for working with drivers, improving day‑to‑day processes, increasing business efficiencies, and completing administrative processes — accomplished through tracking systems and close collaboration with other team members.

• Direct daily dispatch activities across the company fleet
• Ensure efficient load planning, route optimization, and equipment utilization
• Monitor and improve operational KPIs: on‑time performance, loaded/empty miles, revenue per truck, detention recovery, and driver productivity
• Develop and implement operational strategies that improve efficiency, profitability, and service levels.
• Identify bottlenecks and proactively implement process improvements
• Facilitate driver productivity, while maintaining driver retention, and satisfaction

• Oversee driver dispatch, scheduling, and load assignments
• Monitor driver performance, utilization, and compliance
• Address driver concerns and operational challenges promptly
• Support retention through strong driver relationships and clear communication between drivers, dispatchers, and customers

• Maintain strong relationships with customers, freight brokers, and strategic partners
• Ensure service commitments are consistently met or exceeded
• Resolve service failures and escalations professionally and efficiently
• Identify opportunities for business growth and improved customer satisfaction

• Ensure compliance with DOT, FMCSA, Hours‑of‑Service, safety regulations, and company policies
• Partner with the Safety Department to minimize risk and improve CSA performance
• Monitor operational procedures to maintain regulatory and operational integrity

• Analyze freight trends, lane profitability, and market opportunities
• Generate operational reports and performance dashboards for leadership review
• Use data‑driven decision‑making to improve profitability and resource allocation
• Participate in budgeting, forecasting, and capacity planning

• 3+ years of experience in transportation, dispatch, fleet management, or logistics operations
• Strong understanding of trucking operations, dispatch workflows, and fleet management
• Proven ability to manage multiple priorities in a high‑volume environment
• Excellent organizational, analytical, and problem‑solving skills
• Strong communication and relationship‑building abilities
• Proficiency with Transportation Management Systems (TMS), ELD platforms, GPS tracking, and Microsoft Office Suite (especially Excel)

• Experience with the PCS TMS platform
• Experience and preference to work night shift
• Knowledge of freight brokerage operations and carrier management
• Experience with…