Dispatch Night Operations Associate

Company Description

Company Description

QQR Logistics and QQR Transport keep critical freight moving for supply chains that can't afford to stop. QQR brings disciplined execution to complex supply chains across automotive, manufacturing, pharmaceutical, aerospace, energy, and other key industries — throughout North America and across major U.S.

-Canada and U.S.

-Mexico cross-border lanes.

This role is with QQR Transport, an asset-based carrier that operates its own fleet, running full-truckload (FTL) freight in dry van, bulk, and open deck modalities. QQR Transport is building its dispatch and operations team in Cincinnati, Ohio and looking for experienced logistics professionals that are ready to grow their careers.

Compensation

An individual candidate's placement within a range will be based on relevant work experience, demonstrated skills, and applicable education or professional training. The total compensation range for this position is $45,000 to $65,000 including salary and performance bonus.

Role Overview

The Dispatch Night Operations Associate is a full-time, on-site role with QQR Transport working the night shift, based in the Fort Worth, Texas onsite. You will oversee night shift dispatch operations, resolve and escalate time sensitive issues to keep freight moving around the clock, and customer service execution across the company fleet. Working closely with peers and leadership, you'll ensure we deliver exceptional service while maximizing revenue, asset productivity, and customer satisfaction — providing real-time guidance, resolving service issues, and escalating operational risk before it impacts our mission-critical customers.

This role is accountable for working with drivers, improving day-to-day processes, increasing business efficiencies, and completing administrative processes — accomplished through tracking systems and close collaboration with other team members.

This role is accountable for working with drivers, improving day-to-day processes, increasing business efficiencies, and completing administrative processes — accomplished through tracking systems and close collaboration with other team members.

Requirements

Key Responsibilities

Operations Management
Direct daily dispatch activities across the company fleet

Ensure efficient load planning, route optimization, and equipment utilization

Monitor and improve operational KPIs: on-time performance, loaded/empty miles, revenue per truck, detention recovery, and driver productivity

Develop and implement operational strategies that improve efficiency, profitability, and service levels.

Identify bottlenecks and proactively implement process improvements

Facilitate driver productivity, while maintaining driver retention, and satisfaction

Fleet & Driver Management

Oversee driver dispatch, scheduling, and load assignments

Monitor driver performance, utilization, and compliance

Address driver concerns and operational challenges promptly

Support retention through strong driver relationships and clear communication between drivers, dispatchers, and customers

Customer & Partner Relations

Maintain strong relationships with customers, freight brokers, and strategic partners

Ensure service commitments are consistently met or exceeded

Resolve service failures and escalations professionally and efficiently

Identify opportunities for business growth and improved customer satisfaction

Compliance & Risk Management

Ensure compliance with DOT, FMCSA, Hours-of-Service, safety regulations, and company policies

Partner with the Safety Department to minimize risk and improve CSA performance

Monitor operational procedures to maintain regulatory and operational integrity

Strategic Planning & Analytics

Analyze freight trends, lane profitability, and market opportunities

Generate operational reports and performance dashboards for leadership review

Use data-driven decision-making to improve profitability and resource allocation

Participate in budgeting, forecasting, and capacity planning

Qualifications

Required

3+ years of experience in transportation, dispatch, fleet management, or logistics operations

Subject matter expert in dry van and open deck fleet management

Strong understanding…