Customs Brokerage Manager - LCB

hXpath is partnering with a well-established international logistics and freight forwarding company to identify an experienced Customs Brokerage Manager for its Dallas-Fort Worth operation.

This is an excellent opportunity for a License holding customs brokerage professional who is looking to take the next step into a leadership position. The Customs Brokerage Manager will oversee the day-to-day brokerage operation, lead and develop the team, maintain strong customer relationships, and ensure compliance with all U.S. Customs and regulatory requirements.

The ideal candidate will bring a strong understanding of customs entry processes, compliance, classification, and brokerage operations, combined with the leadership skills necessary to improve service, develop employees, and support the continued growth of the business.

• Lead and oversee the day-to-day operations of the customs brokerage department.
• Manage, mentor, and develop a team of customs brokerage professionals.
• Ensure timely and accurate processing of import entries and related documentation.
• Oversee customs entry classification, valuation, duty calculations, and compliance requirements.
• Ensure compliance with U.S. Customs and Border Protection regulations and applicable government agencies.
• Monitor department performance, productivity, service levels, and financial performance.
• Develop and implement processes designed to improve efficiency, accuracy, and customer service.
• Serve as a senior point of contact for key customers regarding customs brokerage matters and compliance issues.
• Partner with sales and operations teams to support customer retention and new business opportunities.
• Assist with complex entries, customs audits, protests, post-entry corrections, and other regulatory matters.
• Stay current on changes to customs regulations, tariffs, trade programs, and government requirements.
• Work closely with overseas offices, freight forwarding operations, carriers, and customers to ensure seamless shipment execution.
• Identify opportunities to expand customs brokerage services and improve the overall customer experience.
• Support budgeting, forecasting, staffing, and other departmental planning initiatives.

• 5+ years of experience in U.S. customs brokerage, including previous supervisory or management experience.
• Strong knowledge of U.S. Customs regulations, entry processes, classification, valuation, and compliance.
• Licensed Customs Broker (LCB) strongly preferred.
• Experience managing and developing a customs brokerage team.
• Strong understanding of the relationship between customs brokerage, international freight forwarding, and overall supply chain operations.
• Experience working with customs brokerage software and/or Cargo Wise is highly preferred.
• Strong customer service and relationship management skills.
• Excellent problem-solving and decision-making abilities.
• Strong communication and organizational skills.
• Ability to manage multiple priorities in a fast-paced logistics environment.

• Previous experience with an international freight forwarder or integrated logistics provider.
• Experience managing customs brokerage operations within a small to mid-sized organization.
• Existing relationships with customers and industry partners in the Dallas-Fort Worth market.
• Experience partnering with sales teams to develop and grow customs brokerage business.
• Performance-based bonus opportunity.
• Comprehensive medical, dental, and vision coverage.
• Paid time off and company holidays.
• Opportunity to join a growing organization with long-term career advancement potential.