Coordinator, Airport Customer Experience Compliance

Coordinator, Airport Customer Experience Compliance

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.

Feel free to enrich both your personal and work life and hop on board!

• Responsible for advancing station success in the Airport organization through performance reviews, station interactions, and other engagements.
• This role is a part of the compliance team within our Airports organization.

The Compliance Coordinator is responsible to ensure stations meet all Local, Federal, and Corporate mandates, regulations, and corporate directives. This role must maintain detailed records and present discrepancies to station leadership or escape issues to headquarters as necessary. The Compliance Coordinator is responsible for investigating irregularities and interfacing with both regulatory agencies and internal subject matter experts.

• Dangerous Goods regulations
• Hazardous waste storage and handling procedures
• FAA, TSA, DOT, and FDA regulations
• Environmental, Safety, Security, and OSHA regulations
• Compliance for above/below the wing operations including Business Partner Operations
• Review Internal Control standards to ensure the safeguarding of company assets and maintain a financially fit station
• Conduct effective compliance reviews and proactively identify, investigate, and resolve areas of concern
• GSE and Facility preventative maintenance
• Interacts with American Airlines leadership and outside regulatory agencies

• High School diploma or GED equivalency
• Advanced Excel skills
• Ability to work rotating shifts including weekends, holidays and days-off, as needed
• Must be able to work under pressure, including multi-task, prioritize and manage deadlines
• Be able to lift 50 lbs. and walk for extended periods

• Bachelor's Degree in related field
• Customer service experience

• Applicable valid driver’s license as required by local authorities
• Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
• Intermediate to advanced knowledge of computer experience in Excel, Word, and Power Point
• Satisfactory completion of written test
• Excellent interpersonal skills
• Ability to accomplish multiple tasks within a limited timeframe
• Ability to work independently and make sound decisions using individual judgment

• Travel Perks:
  Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits:
  
  On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs:
  We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program:
  Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits:
  Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Not Applicable

Full-time

Other

Airlines and Aviation, Aviation and Aerospace Component Manufacturing, and Consumer Services