Service Dispatch Coordinator

Since 1980, Dyna Ten Corporation (a Comfort Systems USA Company) has delivered high-quality Commercial Construction and Service Solutions across the greater North Texas market. We partner with our clients to provide technical expertise and high-level execution on every project. As a result, Dyna Ten is a trusted provider of HVAC, Plumbing, and Building Automation Controls solutions. Our culture is built on accountability, teamwork, and a commitment to developing our people.

We take pride in promoting from within, supporting both field and office teams, and delivering results the right way. We offer strong long-term career opportunities, excellent benefits, and a positive, team-oriented work environment.

Dyna Ten leads the Dallas/Fort Worth Metroplex in engineering, mechanical contracting, building automation controls, service and maintenance since 1980. We take pride in offering our customers a comprehensive approach to mechanical construction design and service management, delivered by our highly skilled teams. With a dedicated 50,000 square foot prefabrication facility, we excel in fabricating sheet metal, piping, plumbing, and multi-trade rack (MTR) systems.

Our innovative and advanced technical solutions are tailored to assist clients in maximizing efficiency, controlling costs, and meeting stringent new safety laws and environmental regulations. At Dyna Ten, we prioritize fostering professional growth and empowering our talented team to drive innovation and collaboration. We are building a legacy for our Colleagues, Clients and Community with industry leading Expertise and Execution.

Together, we steer our growth and success, ensuring exceptional outcomes for both our team and our clients.

The Dispatch Coordinator schedules and communicates commercial service work so the right technician, information, parts, and customer expectations are aligned. The role balances customer urgency, technician skills, geography, service agreements, safety, and productive use of field resources. This position reports to the Service Customer Experience Team Manager.

• Receive service requests, confirm customer, site, equipment, priority, access, contact, purchase-order, and billing information.
• Create and update service calls and assign technicians based on skill, location, availability, urgency, agreement coverage, and manager direction.
• Communicate arrival windows, schedule changes, delays, parts status, and next steps to customers and technicians professionally.
• Monitor active calls, technician status, emergencies, callbacks, aging, and unassigned work and escalates risks promptly.
• Coordinate after-hours and on-call response in accordance with established procedures.
• Maintain accurate customer, site, contact, equipment, dispatch, and call notes in service systems.
• Support purchase orders, time review, call closeout, follow-up scheduling, parts coordination, and customer documentation.
• Contribute to dispatch coverage, standard work, customer-service measures, and process improvements.
• Perform other duties as assigned.

• At least 2 years of dispatch, scheduling, customer service, call‑center, field‑service, or closely related experience.
• Ability to manage frequent changes, competing priorities, customer urgency, and detailed system updates.
• Strong professional telephone, written communication, de‑escalation, and teamwork skills.
• Proficiency with Microsoft Office and dispatch, field‑service, CRM, or scheduling software.
• Ability to support assigned early, late, after‑hours, or rotating coverage schedules.

• Commercial HVAC, plumbing, controls, facilities, or construction service experience.
• Experience with…