Concessions Supervisor; PT

Overview

CONCESSIONS FOOD & BEVERAGE SUPERVISOR

Trail Drive Management Corp. – Dickies Arena of Fort Worth, TX. Dickies Arena is a 14,000 seat, spectacular multipurpose venue located adjacent to the Will Rogers Memorial Center campus in Fort Worth, Texas. The arena is owned by the City of Fort Worth and managed by the not-for-profit operating entity, Trail Drive Management Corp (TDMC). The state-of-the-art arena, opened in November 2019, hosts concerts, sporting events and family entertainment, and is the new home to Fort Worth Stock Show rodeo performances.

Reports to:

Manager of Concessions, Club Seats, Vending & Rodeo Boxes

Job Description:

The Concessions Supervisor is responsible for overseeing a wide variety of concession stands, bars, portables, vending/hawker, club seat & rodeo boxes (in-seat service), including but not limited to pre-event setup, event day operations and associated administrative paperwork. A primary function of this position is to serve as a team member liaison and support the development and implementation of new ideas, practices and policies throughout each operation.

The Concessions Food & Beverage Supervisor reports to the Concessions Management Team and it is a part-time, event-based position located within the Food and Beverage Department of Dickies Arena. Hours for this position fluctuate depending upon arena event schedule. In-person and predictable attendance.

• Have complete knowledge of all menu items, production specifications, ingredients, cooking times and presentations
• Assist with pre-event setup for bars, portables, stanchions, back of house spaces, etc.
• Verify assigned areas on their opening inventory for any discrepancies
• Understand and ensure proper execution of responsible alcohol service
• Understand and maintain proper sanitation and food safety
• Ensure proper documentation is being completed at all locations each shift; including but not limited to: temperature logs, inventory sheets, void sheets, spoilage tracking, etc.
• Provide oversight to all concession’s operations and monitor/support expeditor efforts, food timing, cashier/server efficiency & hospitality, etc.
• Assist the Concessions Management Team with training of team members to ensure their success and the success of the department as a whole
• Assist with in-event coaching as it pertains to proper practices/procedures; communicate with management regarding these efforts following each shift
• Verify all side work has been completed properly and in an appropriate amount of time
• Organize and file all event paperwork; including, but not limited to stand inventory sheets, cleaning logs, requisition forms, etc.
• Monitor food and beverage quality and presentation throughout the event
• Monitor stand wait times and escalate concerns when crossing communicated service thresholds
• Work with management to ensure end of the month inventory is being completed
• Maintain organization and cleanliness of all storage areas; i.e. back bars, storage rooms, beverage cages, pantries, walk in coolers, etc.
• Conduct/complete end of the night walk-throughs to ensure all inventory is secured and all spaces reflect proper sanitation and appearance standards
• Be comfortable with the arena and know how to navigate personally, as well as, assist guests
• Work with counterparts of operation to ensure event standards of service are reached
• Help maintain and ensure excellent customer service
• Other responsibilities and tasks as deemed appropriate by the Management Team at Dickies Arena

• Communication Proficiency
• Ethical Conduct
• Leadership
• Problem Solving/Analysis
• Strategic Thinking

Exercises general supervision over clerical, administrative and professional staff assigned to the department.

While performing the essential functions of this job, the employee will frequently operate a computer and other office devices. The employee will constantly move about inside and outside various areas of the facility before/during/after events to interact with internal/external clients and supervise the work of employees during events. The employee must constantly communicate via telephone, radio and in-person with others and exchange accurate information.

The employee will regularly spend most of their shift standing and walking, traversing stairs, with limited to no sitting. The employee may occasionally be required to lift and/or move up to 50 pounds. Depending on business demands, lifting/moving 100 lbs. or more may be required. The employee must be comfortable with raised volume and/or dark lighting in specific event settings.

• Must be a minimum 21 years of age
• 1-2 years’ experience in a leadership role working in a fast-paced hospitality environment preferred
• Proficient in Microsoft applications (Word, Excel, PowerPoint and Outlook)
• Strong attention to detail
• Must possess excellent interpersonal skills and diplomacy
• Strong communication skills
• Works well with others; establishing and…