Contents Manager - Operations

Dallas, United States | Posted on 02/06/2026

Compensation: Salary Negotiable + Performance-Based Incentives

Reports To: Operations / Executive Leadership

Industry: Restoration – Contents Operations

Operational Scope: $300,000–$400,000 in monthly contents volume

We are representing a restoration organization seeking a senior-level Contents Manager to take full ownership of a high-volume contents operation in the Dallas–Fort Worth market. This role exists due to sustained and increasing contents demand and requires someone who has already operated successfully at scale.

The Contents Manager will be accountable for execution, compliance, staffing, vendor coordination, customer experience, and financial performance across a large and complex contents workload. This is not a build-from-scratch role and not suitable for junior contents leaders
.

The right candidate has already managed significant monthly volume, understands TPA-driven environments
, and has experience navigating large-loss events without losing control of process or margins.

This role requires confidence, operational discipline, and the ability to manage chaos without creating it.

Own day-to-day operations of the contents division handling $300K–$400K in monthly revenue

Lead contents workflows including pack-out, cleaning, storage, and pack-back

Operate within TPA requirements
, service-level agreements, and audit standards

Manage contents crews and vendors through large-loss and complex claims

Maintain consistent communication with customers during high-stress loss events

Coordinate closely with mitigation, reconstruction, and administrative teams

Ensure job files are complete, compliant, and audit-ready

Monitor labor, vendor costs, throughput, and margins

Serve as the senior escalation point for contents-related issues

This is a high-volume leadership role
, not a technician promotion

This is not appropriate for managers who have only run small or inconsistent contents workloads

This role requires comfort with carrier oversight, audits, and documentation discipline

Success is measured by volume handled, compliance, margins, and customer outcomes

This role offers
immediate responsibility, meaningful scale, and operational authority within a growing restoration organization. Leadership understands that contents performance directly impacts revenue, carrier relationships, and customer experience—and this role is treated accordingly.

Proven experience managing contents operations in a restoration environment

Demonstrated history handling $300K+ per month in contents revenue

TPA experience is required
, including audits and compliance standards

Direct exposure to large-loss contents work (commercial, multifamily, or CAT)

Experience leading crews and/or managing third-party vendors

Strong operational and organizational discipline

Stable work history reflecting increasing responsibility

Salary: Negotiable based on experience and demonstrated volume history

Incentive Compensation: Performance-based, tied to volume, compliance, and execution

Health, dental, and vision insurance

401(k)

Company vehicle or allowance (as applicable)