Operations Manager, Fulfillment Operations

Location

Fort Worth, TX

Monday - Friday, 4:30pm - 1:30am, with flexibility as needed.

You will be responsible for managing staff, fostering a positive work environment, ensuring customer satisfaction and proper departmental operation. You will have a hands‑on approach and be committed to the expansion and success of the business by implementing strategies that increase productivity and enable the company to hit revenue goals. This role reports to the Senior Operations Manager, Fulfillment Operations. The backup for this role is the Senior Operations Manager, Fulfillment Operations.

• Direct several operational aspects including distribution operations, customer service, human resources, and recruiting.
• Ensure that we meet and exceed our merchant’s expectations.
• Manage performance KPIs, identify and track key metrics and plan continuous improvement efforts for your facility.
• Use data‑driven reports and analyses to identify avenues for continuous improvement and propose solutions that meet challenges and leverage growth opportunities.
• Hire, train, coach and motivate team members in your facility; you will be responsible for setting the team’s goals and managing them.
• Establish, follow and enforce safety standards and procedures in compliance with a healthy work environment and legal requirements.
• Share knowledge with other locations and headquarters on effective practices, competitive intelligence, business opportunities and needs.
• Accountable for ensuring that all operational processes, including receiving, storage, handling, and shipping, maintain the safety, quality, and legality of products. Supports adherence to standard operating procedures and ensures timely escalation of any product‑related issues.
• Additional duties and responsibilities as necessary.

• 4+ years of leadership experience.
• Degree in Business, Operations, Supply Chain, General Management or a related field, preferred.
• Experience with safety procedures within a distribution center environment.
• Established track record of taking ownership and delivering results.
• Understanding of Lean and Six Sigma.

• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Paid Holidays & Flexible Time Off Program
• Paid Sick Leave
• Wellness Days (1 day/quarter)
• 401K Match
• Comprehensive Benefits Package –
• See Our High‑Performing Culture –

The work we do at Ship Bob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results‑driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain.

Ship Bob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid‑Market e‑commerce merchants to provide them access to best‑in‑class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize Ship Bob’s proprietary warehouse management system for in‑house fulfillment, or take advantage of a hybrid solution across Ship Bob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia.

Ship Bob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and Soft Bank Vision Fund 2, and is one of the fastest‑growing tech companies headquartered in Chicago.

Ship Bob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

There is no Final date to receive applications for this position, as Ship Bob accepts applications on an ongoing basis.