Associate Director

Overview

100% IN OFFICE

Who We Are:

We are a full-service commercial real estate firm serving Austin, San Antonio, Dallas, and Houston with 30 years of experience developing, managing, and investing in commercial real estate. This 360-degree perspective gives us the expertise to maximize investment value while navigating through any real estate challenge. Backed by the best staff in the industry, our mission is to build trusting relationships with our clients through proven results, professional integrity, and exceptional service.

Purpose / Summary of Position:

The Associate Director is an essential role  collaboration with assigned team and property accounting department, manage class A commercial office and industrial properties in accordance with owner goals, industry best practices and management agreement. Working with HPI Partners and the President and the overall leadership team you will leverage abilities and experience to provide operations, process, management, accounting and strategy input and mentorship across the organization.

• Manage Class A office and industrial property teams in accordance with industry best practices, ownership goals and management agreement.
• Collaborate and lead direct reports (Property Manager, Assistant Property Manager and Building Engineers) and property accounting department.
• Onboarding of new properties during staff recruiting and selection, staffing transitions, etc. – this role needs to be able to directly manage a property on an interim basis as needed.
• Associate Directors and Senior Managers are responsible for client and relations to ensure HPI is viewed as a team - be accessible and knowledgeable, able to backup if a PM leaves or is out. Attend regular calls and/or meets as the Peer or Senior.

• Conduct property/tours on a regular weekly/monthly basis and document accordingly. Office buildings require physical walk through, and onsite managers should be conducting common area inspections daily. Examples include:
• Inspection of irrigation systems and landscaping and manage required repairs through vendors, maintenance technicians and at monthly inspection.
• Conduct roof inspections monthly through building maintenance technician and on an annual basis through external consultant.
• Inspection of relevant lighting systems (internal/external for office and external for industrial) through vendors, maintenance tech and at monthly inspection; management of necessary repairs.
• Identify maintenance issues through review/analysis of work order system reports by documenting/tracking all maintenance through work order system.
• Be on call and knowledgeable of all after hours issue resolution protocol.
• Address all building emergencies immediately, notify owners in writing, update HPI Managers as appropriate also, should be notified in writing ASAP but not later than 24 hours.
• Manage tenant move-ins and move-outs in collaboration with leasing, PM, and accounting teams, in addition to tracking Tenant Finish and new construction warranties alongside in-house construction manager.
• Responsible for knowing specifications of vendor services, quality control, and ability to fire or hire services for designated property.
• Insurance Management:
  Understand and enforce all certificates of insurance for buildings, tenants, and vendors; monitor and drive compliance across your entire team.
• Develop understanding of ownership, debt structure, owner’s objectives and how it influences budget creation/management.
• Compliance with accurate development of all building reporting requirements.
• In collaboration with A/R department, Monthly A/R:
  Rent roll, reconciliations, collections, demand letters, and lock outs if necessary.
• In collaboration with property accountant, Monthly A/P: approve all utility invoices, communicate expected expenditures and proper coding.
• Keep the leadership up to date on your properties and your clients, include HPI Partners, as necessary.

• Assist with new business development. Flexibility to participate in pitches and directly manage new assignments based upon business needs
• Support due diligence…