Chick-fil-A Assistant Manager​/Director

The Assistant Manager/Director position at Chick-fil-A Avondale Haslet is designed to give individuals the opportunity to build off of previously learned leadership skills and fine-tune them. Alternatively, It also supports someone coming in with little to no restaurant experience as our training process is designed to support both candidate types.

We will start you out being trained in every area of the restaurant until you are proficient (basic team member skills). This means all team member positions in the restaurant.

Participants are then required to work at least 60-days to prove themselves in our restaurant fundamentals before we formally move forward with their leadership training. During this time you will have a self paced study packet to complete that will help you pass our leadership development test.

If you complete team member training and pass our written & verbal development tests, you will then begin a development process in key Chick-fil-A business concepts. This process will prepare you for the leadership position. Typically this development takes about 6-months. During this development time you will function as a shift leader (leading shifts and coaching/mentoring team members operationally) as you hone the skills listed below:

• Operations:
  Learning to lead a team in execution of our core values (fast, friendly, and accurate service), and our mission statement (to refresh and care for all day every day).
• Training/
  
  Coaching:
  
  Learning to develop and train team members efficiently, and coaching teams to maximize productivity and team member engagement.
• Truck ordering & Inventory:
  Organization of stock, efficiency of truck unloading, management of InForm truck order guides, etc.
• Food Safety, completing Food Safety weekly audit as well as ensuring the SAFE Daily Critical are being completed.
• ERQA
  - Electronic Restaurant Quality Assessment. This is a daily audit that checks on the quality of food and general restaurant cleanliness/functionality/and environment.
• Hospitality & Guest
  
  Experience:
  
  This includes leading giveaways, and talking with care to guests.
• Drive-thru Efficiency:
  Correct execution of the outside drive-thru play.
• Change Ordering & Cash Management:
  Auditing InForm reports as well as monitoring cash risk and change fund on hand.
• Facilities & Equipment:
  Deep clean checklists on Jolt (our operations platform). As well as auditing the repair and working function of all equipment AND smallwares in the location. Managing maintenance calendar schedule.
• Scheduling/Labor Management/People:
  How to use the Hotschedules software as well as complete a schedule in a timely manner. Sit in on interviews.
• Catering operations:
  Correct execution of catering requirements, including CMT software proficiency, POS, and phone etiquette, lead times, etc..
• Information Tech (IT):
  Swap-out, repair & maintenance.
• Core Leadership Values:
  Learn and execute our core leadership values:
• Solve Problems
• Take on Additional Responsibility
• Own Your Development
• Bring Others Along

Once you have been graded as proficient in the skills listed above, you will be placed in our “Capstone” phase. This phase lasts 3-months. During this time the Assistant Directors will be asked to set goals & lead/drive results in their areas of focus (this focus area will be assigned).

We look for mentoring Shift Leaders in their roles, as well as the Director’s ability to take a business goal and inspire the team to support meeting said goal. Upon successful passing of the Capstone requirement the Assistant Director candidate is formally installed as an Assistant Director and will begin leading one of the five main areas of our business.

• After 2 years as an Assistant Director you are eligible to apply for a Senior Director position (this includes initial training time as well as the requirements listed below).
• To apply, Assistant Directors are required to have passed their 3-month capstone project.
• To apply, Assistant Directors are required to rotate through all five areas of the business showing that they can set vision and inspire the team around them to achieve business goals.
• Kitchen
• Front of House
• People (HR)
• Sales & Brand Growth
• Financial Return

The…