Manager, Airport Innovation

Why you’ll love this job

The Manager, Airport Innovation leads and develops a team of analysts and project managers while driving multiple concurrent innovation initiatives across airport and contact center customer experience. This role is responsible for shaping strategy, building data‑driven business cases, and guiding product evaluations and proofs of concept to secure funding and advance high‑impact initiatives. It also ensures clear prioritization, stakeholder alignment, and execution by translating complex topics into decision‑ready insights and driving accountability across teams.

This list is intended to reflect the current job but there may be additional essential functions (and certainly non‑essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Lead, coach, and develop a team of analysts and project managers
• Support and lead the strategy and design of multiple concurrent innovation initiatives across airport and contact center customer experience
• Execute product evaluations, proofs of concept, and commercial feasibility analysis by working with internal stakeholders and external partners
• Create business cases supported by data analysis, proofs of concept, and projected business value to obtain funding for key initiatives
• Define scope, sequencing, and delivery timelines aligned to financial and operational risk, customer and team member impact, and regulatory requirements
• Translate complex technical or operational topics into clear, decision‑ready narratives
• Prepare and present updates to senior leaders and steering committees
• Set clear priorities, provide decision clarity, and remove blockers for the team
• Make tradeoff decisions around resource allocation, timing, and
• Drive alignment on ownership, process changes, and change management plans

• Bachelor’s and/or master’s degree in a relevant field, or equivalent experience and/or training
• 5+ years of airline or transportation industry experience

• 2+ years of people leadership experience in product and/or project management
• 3+ years of experience in product and/or project management roles
• Extensive knowledge of airport operations and key success factors
• Experience applying AI in occupational settings to improve productivity

• Strong people leadership experience in a product, program, or innovation environment
• Demonstrated ability to lead cross‑organizational initiatives without direct authority
• Comfort operating at both strategic and execution levels
• Experience working with engineering, airport, contact center, and finance partners
• Exceptional written and verbal communication skills for executive audiences

• Travel Perks:
  Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits:
  
  On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs:
  We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program:
  Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits:
  Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.

This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.