Concierge Sales Manager

Concierge Sales Manager

Location: Fort Worth, TX

Employment Type: Full-Time

Compensation: $100,000 + bonus

Serenity is looking for a Concierge Sales Manager to lead a premium, high-volume service location — overseeing the team, day-to-day operations, revenue performance, andthe member experience from start to finish. This position is designed for someone who has a strong history of leading teams, driving sales results, and managing the moving parts of a busy service environment.

You'llbring visibility to the floor, a coaching mindset to your team, and a commercial edge to everymemberinteraction. Experience in hospitality, upscale retail, or service operations translates well here — no industry-specific background required.

• - Lead daily operations at a high-volume service location, including staffing, scheduling, floor oversight, and service quality
• - Own sales performance for the location and guide your team toward consistent achievement of revenue goals and targets
• -Establish clear performance expectations and reinforce them through regular coaching, structured feedback, and direct accountability
• - Deliver a member experience that is polished, efficient, and commercially minded — recognizing and acting on opportunities to grow relationships and revenue
• -Monitorkey performance indicators including sales volume, conversion rates, and service quality — then act on what the data shows
• - Address performance gaps promptly and directly, with a clear path to resolution

• - 10+ years leading teams in service-driven environments, with experience spanning both operations and sales
• - A consistent record of achieving and surpassing sales goals, with specific outcomes you can speak to
• - Comfort owning KPIs — tracking them, presenting them, and making decisions based on them
• - A background in hospitality, premium retail, or elevated service settings is a plus — particularly if guest or member experience was central to how success was measured
• - Experience navigating performance conversations and following through on the outcomes
• - A proactive approach — youidentifywhat needs fixing beforeyou'reasked, and you handle it

• - $100,000+ annually plus bonus incentives
• - 90% employer-paid medical, dental, and vision coverage
• - 401(k) retirement plan
• - 10 PTO days to start, 15 after year one + 10 paid holidays

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.