Strategy & Operations Principal: Transit Ops Lead

As a Strategy and Operations Principal, you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast‑paced tech company. This is not a role where you will be following a playbook, you will be building the plane while flying it - making it a challenging people‑facing role that spans entrepreneurship, business development and operations management. We hope you are up for it!

• Manage the on‑site daily operations of Via’s service on behalf of our partner
• Prioritize operational issues as a real‑time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round‑time team
• Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.
• Drive strategic decision‑making, rigorous project planning, and employ an entrepreneurial mindset to continually evolve Via’s operations
• Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations
• Develop clear metrics for the team and visibility into results against KPIs and priorities on a weekly basis
• Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
• Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations

• Experienced operations manager, with a minimum of 6 years of experience and hold a Bachelor's degree
• Independent self‑starter, you thrive in fast‑paced environments and feel comfortable with a very high level of responsibility
• Savvy and tactful communicator: you intuitively find the right tone in every situation
• Foster a culture deeply committed to providing a world‑class customer service experience
• Detail‑oriented executor: you’re obsessively action‑oriented, and thrive while operating autonomously
• Experienced and exceptional leader: people love working with you and for you, and you have extensive experience leading support teams
• Flexible and adaptable: you love the challenge of adapting to change rapidly and making things work on the fly
• Proven track record of managing teams and developing people - you know how to motivate and get the best work out of every person who you work with
• Effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility
• Problem solver; you don’t accept the status quo and are always looking for creative solutions

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $145,000 - $170,000 per year
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

Via is an equal opportunity employer.