Store Leader - Tanger Fort Worth

About the Company

Kate Spade New York is a global lifestyle brand within the Tapestry portfolio, recognized for colorful, bold, and optimistic designs spanning handbags, ready‑to‑wear, jewelry, footwear, and home décor.

Lead the store to maximize productivity and profitability by building a high‑performing team, elevating the service environment, and driving results through clienteling, omni‑channel sales, and operational excellence.

• Model Kate Spade New York service behaviors and selling standards, coaching associates in real time to ensure a premium client experience.
• Drive clienteling and omni‑channel strategies, ensuring consistent CRM/client book usage, proactive outreach, follow‑ups, and achievement of KPIs (conversion, AOV, UPT, virtual appointments, ship‑from‑store, BOPIS).
• Empower the team to resolve customer issues swiftly and leverage social selling programs, including live streaming shopping where applicable.
• Collect and share customer feedback and product insights with leadership to inform decisions and enhance the overall experience.
• Recruit, onboard, train, and motivate a high‑performing team that reflects the brand’s values, setting clear goals, providing ongoing coaching, and managing performance.
• Build bench strength and foster an inclusive, equitable, and diverse culture supporting growth and authenticity.
• Take full ownership of store financial performance: forecast, plan, and deliver against sales and productivity goals; analyze selling reports; implement action plans.
• Collaborate with cross‑functional partners (visual, operations, HR, merchandising, marketing) to execute strategies that drive results.
• Communicate the brand aesthetic and philosophy; ensure visual directives and maintenance standards are executed consistently to create compelling storytelling.
• Oversee operational procedures: opening/closing routines, cash handling, bank deposits, facility security; manage scheduling and payroll within budget.
• Protect inventory integrity via accurate processing of markdowns, transfers, damages, shipping, and receiving; ensure compliance with loss prevention, safety, and policy standards.
• Utilize Microsoft Office and CRM systems for reporting, communication, and operational tasks efficiently.

• 3+ years of store leadership in retail or service; luxury or premium experience preferred.
• Proven sales leadership, coaching, stakeholder management, strong communication, conflict mediation, time management, and data‑driven decision‑making.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook); familiarity with CRM/clienteling tools; social media literacy and understanding of live/virtual selling trends.
• Ability to work in a fast‑paced environment; strong English language proficiency.
• Schedule:
  
  flexible to meet business needs—including nights, weekends, peak busy season, high‑traffic retail days, and public holidays.
• Physical: ability to lift at least 25lbs. regularly (up to 50lbs. occasionally), climb, bend, kneel, and maneuver sales floor and stockroom.

• Medical insurance, dental insurance, vision insurance, 401(k).
• Paid paternity and maternity leave, commuter benefits, disability insurance, tuition assistance.

Kate Spade New York is an equal‑opportunity and affirmative action employer; all employment decisions are based on qualifications and are made without regard to any protected class. The company complies with ADA and provides reasonable accommodation for disabilities or religious beliefs. For assistance, contact Tapestry People Services at 1‑855‑566‑9264 or e