Sr Crew Manager, Inflight

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.

Feel free to enrich both your personal and work life and hop on board!

• A Sr. Inflight Mgr. must ensure a safe, high performing operation by leading, engaging, and having high visibility with front-line team members. You will be supporting flight attendants by creating a safe, reliable operation while delivering an exceptional customer experience

• Must be energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership and helping to achieve station and departmental goals.

• Supports flight attendants in the operation and at the gate to ensure they have the tools needed for flight while delivering an on-time departure.

• Manages, engages, and recognizes flight attendants in the operation and communicates company and departmental initiatives, metrics, and goals.

• This job is a member of the Inflight team within the Customer Experience group.

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Local subject matter expert in departmental policies, procedures, regulations, and knowledge of the APFA collective bargaining agreement.

• Escalation point-of-contact for Flight attendants in base for support, to address concerns, and resolve issues

• Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner

• Promote effective communication among departments to engage our team to work together to achieve common goals in the operation.

• Participate in working groups and planning activities to solve problems and support goals and initiatives

• Represents Inflight at various station meetings

• Onboards, mentors, and support new Inflight Ops team members to set them up for success.

• Project Manager for new hire program and/or other ad hoc projects as assigned.

• Supports and backs up base leader, as needed including participating in leader on call rotations.

• Coordinate terminal assignments for Inflight team members to dynamically support key flights at gates

• Bachelor’s degree in related field or equivalent experience/training

• 4+ years of relevant experience

• Experience in customer service industry

• Prior leadership experience leading a team

• Must be able to work shift work, including weekends and holidays.

• Must be able to work on-site at assigned base/location.

• Current Inflight, Customer Care, or other operational experience in a leadership role

• Prior mentorship and policy administration experience

• Flight Attendant experience

• Excellent interpersonal, planning, and organizational skills

• Knowledge of working with a contract labor group

• Ability to qualify as a Flight Attendant

• Ability to solve complex staffing issues with minimal oversight

• Ability to analyze and make decisions based on data and work in an increasingly digital environment while leading people.

• Strong communicator with all levels of the operation

• Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment

• Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate

• Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

• Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action

• Strong decision-making skills

• Ability to work independently as well as collaboratively

• Ability to work under demanding operational conditions

• Ability to prioritize and execute with a sense of urgency and preciseness

• Ability to use sound business judgment to resolve issues with internal and external customers

• Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation

• Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.

• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security…