Senior eCommerce Fulfillment Manager

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Full-time Regular Senior Management Fort Worth, TX, US

Salary Range: $80,000.00 To $85,000.00 Annually

Make Your Mark with Tandy Leather! Do you want to lead the team that gets every online order into our customers’ hands quickly and accurately? From the moment an order is placed on  to the moment it ships, our eCommerce Fulfillment team keeps Tandy running!

As a Senior Manager on our DC team, you’ll enjoy a high level of responsibility with the ability to make a difference, a fast‑paced and dynamic working environment, competitive compensation, paid Holidays and PTO, and so much more! This is an exciting time to be joining, as we upgrade our technology and grow our eCommerce business from our state‑of‑the‑art facility at a desirable location in Benbrook, Texas.

Our Senior Manager roles are full‑time positions involving the management and oversight of substantial teams of DC associates. When you join our talented and diverse Distribution Center team, you are joining a heritage brand with more than 100 years of expertise in the field of leathercraft as we enter the next chapter in a new home. Sound like a team you’d like to help lead?

The Senior Manager, eCommerce Fulfillment leads and develops the team responsible for picking, packing, and shipping all eCommerce orders placed on , ensuring accurate, efficient, and cost‑effective order processing and delivery to customers. This hands‑on role oversees all eCommerce fulfillment functions—including picking, packing, shipping, and quality control—while driving operational excellence through industry best practices and continuous process improvement. The Senior Manager is accountable for meeting productivity, cost, and on‑time‑ship KPIs, implementing workflow improvements, and fostering a culture of safety, accountability, and high performance.

This role is responsible for actively leading, coaching, and mentoring team members to achieve and sustain exceptional individual and team performance, while partnering closely with IT, Web Merchandising, and Customer Service to deliver an outstanding customer experience.

Oversee the picking, packing, and shipping of all eCommerce orders placed on , ensuring every order is processed accurately, on time, and in a cost‑efficient manner from click to delivery.

Lead, mentor, and support a team of eCommerce fulfillment associates, fostering a culture of accountability, safety, and continuous improvement. Plan labor needs to match daily and seasonal order volume, assign tasks, and provide hands‑on coaching to team leads and associates to develop skills and enhance performance. Ensure thorough onboarding, position‑specific and safety training, and ongoing compliance with Tandy’s policies and procedures, while actively engaging and motivating the team to achieve productivity and quality goals.

Manage rigorous checks for order accuracy, product condition, and packaging quality, ensuring every customer order is picked, packed, and labeled correctly and in full compliance with internal quality standards and carrier requirements.

Oversee and maintain a safe and clean working environment and implement and train in safety protocols.

Monitor and analyze key performance indicators—such as pick accuracy, order fill rate, time to ship, and cost per order—to track productivity and service levels, including performance during peak seasonal volume. Proactively identify bottlenecks and process inefficiencies, then lead cross‑functional continuous improvement initiatives to enhance speed, accuracy, and cost efficiency while fostering a culture of data‑driven decision making and accountability.

Foster strong cross‑department communication by partnering with teams across IT, Web Merchandising, Marketing, and Customer Service to align on promotions, product launches, and order volume expectations, sharing…