Director of Client

Benefits:

• Health insurance
• Paid time off
• Training & development
• Vision insurance
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts

Location:

Cresson, Texas (Greater Fort Worth Area).

Reports To:

Integrator

Barnes Lawn Doctor Western Rim LLC is a locally owned, well-established lawn fertilization and pest control company proudly serving Fort Worth, Cresson, Granbury, Weatherford, Benbrook, Hurst, and the surrounding communities for more than 20 years.

We are a Christian-led, people-first organization committed to excellence, integrity, and intentional service. We believe exceptional client experiences begin with exceptional people. That's why we invest heavily in leadership, training, systems, and culture.

As we continue to grow, we're seeking an experienced leader to join our Executive Leadership Team as Director of Client Experience. This role is an opportunity to shape the client journey, develop high-performing teams, strengthen our culture, and help lead the next chapter of Barnes Lawn Doctor's growth.

• Serve others.
• Serve each other.
• Serve Him.

These principles guide how we lead, coach, communicate, and make decisions every day.

The Director of Client Experience is responsible for leading every client-facing team at Barnes Lawn Doctor.

This leader owns the complete client journey—from the first digital marketing impression through sales, onboarding, ongoing communication, retention, referrals, and long-term client loyalty.

The ideal candidate is equally comfortable leading people, analyzing business performance, executing established operating systems, and leveraging technology to create an exceptional client experience while driving profitable growth.

This is a leadership role focused on execution. Our systems, processes, and standards are already established. Your responsibility is to lead the people, ensure those systems are followed consistently, coach performance, and continuously monitor results.

• Sales
• Customer Service Representatives
• Digital Marketing

You will work closely with Operations and Executive Leadership to ensure every department delivers one consistent client experience.

• Coach and develop a high-performing team
• Hire and onboard exceptional talent
• Conduct performance reviews and ongoing coaching
• Build accountability through clear expectations
• Develop future leaders within the department
• Foster a positive, professional culture

• Lead sales performance
  
  Improve lead conversion
• Monitor pipeline health
• Forecast revenue
• Increase average client value
• Grow recurring services and upsell offerings

You’ll oversee every stage of the client journey, including:

• Lead response
• Scheduling
• Sales consultations
• Client communication
• Service recovery
• Client retention
• Referral generation
• Online reputation

Your goal is simple:
Deliver a consistent, professional experience that creates loyal clients for life.

You’ll oversee the Digital Marketing Coordinator to ensure:

• Qualified leads are consistently generated
• Marketing campaigns are executed effectively
• Marketing ROI is measured and reported
• Brand standards remain consistent
• Community engagement continues to grow

You’ll own department reporting that helps leadership make informed business decisions, including:

• Sales metrics
• Marketing performance
• Customer Service KPIs
• Revenue trends
• Client retention
• Lead conversion
• Department dashboards

You’ll identify trends early, recognize opportunities, and address performance gaps before they become larger issues.

Barnes Lawn Doctor operates on well-defined systems and processes.

Rather than creating new systems, you’ll ensure our existing operating systems are consistently executed across your department.

Responsibilities include:

• Ensuring alignment with EOS
• Ensuring Standard Operating Procedures (SOPs) are consistently followed
• Reinforcing established workflows
• Maintaining department documentation
• Supporting team training and onboarding
• Coaching team members on process compliance
• Monitoring process consistency and identifying…