Oncology Case Manager

Responsibilities

• Partner closely with internal and external stakeholders to deliver exceptional customer support and satisfaction.
• Execute customer retention strategies to maintain and grow existing accounts.
• Build and maintain value-based relationships with current customers, driving increased utilization of products and services.
• Maintain frequent communication with teammates, Customer Support, and Commercial Leadership to share customer feedback, success stories, challenges, and best practices.
• Accurately document customer interactions, updates, and value-based activities in the CRM.
• Develop and maintain practical working knowledge of company products, services, technology platforms, reimbursement and billing processes, and molecular profiling solutions.
• Establish and maintain open communication with key stakeholders at assigned accounts and elevate issues impacting customer satisfaction.
• Maintain assigned company equipment and assets.
• Submit required reports and documentation accurately and on time.
• Meet or exceed assigned performance goals.
• Support meetings, conferences, and trade shows as needed.
• Assist physicians with ordering and interpretation of the CMI platform, including QC report accuracy, requiring access to PHI.
• Maintain a primary focus on case management.

• Bachelor’s degree required.
• Minimum of three years of account management or customer‑facing experience.
• Strong problem‑solving and decision‑making skills.
• Understanding of clinic‑based business practices.
• Ability to learn proprietary software.
• Excellent written and verbal communication skills.
• Strong organizational, interpersonal, and collaboration skills.
• Valid driver’s license and reliable transportation.
• Successful completion of pre‑employment requirements.
• Experience in pharma, medical device, or diagnostics preferred.
• Oncology experience preferred.