Senior Director, Delivery Excellence

Lead the Evolution of Enterprise Application Delivery in the AI Era

At Rootstock, we believe the future of Professional Services extends far beyond implementing enterprise software. As AI transforms how businesses operate, Professional Services must evolve from deploying applications to helping customers adopt intelligent, AI-enabled enterprise solutions that deliver measurable business outcomes. The organizations that thrive will be those that rethink not only what they implement, but how they deliver value.

As our Senior Director of Delivery Excellence
, you'll partner directly with the SVP of Global Professional Services & Enablement to shape the future of enterprise application delivery—building the methodologies, operational capabilities, AI-enabled delivery practices, and high-performing teams that will enable Rootstock's next phase of growth.

This is a highly visible leadership role for someone who thrives at the intersection of operational excellence, organizational leadership, customer success, continuous innovation, and AI transformation. If you're energized by building organizations, leading change, and redefining how enterprise applications are delivered in an AI‑first world, we'd love to meet you.

Rootstock Software® delivers a leading manufacturing ERP built natively on the Salesforce Platform. Our customers rely on us to manage complex manufacturing, supply chain, and financial operations while preparing their businesses for the next generation of intelligent enterprise applications. As Rootstock continues to grow, we're investing in the future of enterprise application delivery—combining deep ERP expertise with AI-enabled implementation practices, intelligent automation, modern delivery methodologies, and a growing ecosystem of implementation partners.

Professional Services plays a central role in that vision. We believe implementation organizations must evolve from delivering software projects to helping customers successfully adopt AI-powered enterprise solutions that accelerate business transformation.

This is not a traditional Professional Services leadership role.

You’ll help redefine how enterprise applications are implemented in an AI‑first world.

As the operational excellence leader for Rootstock Professional Services, you'll partner closely with executive leadership to build the delivery engine that enables our global consulting organization to scale while delivering exceptional customer outcomes. While you'll lead a talented global consulting organization, your greatest impact will come from building systems, processes, methodologies, governance, and operational discipline that elevate the organization's overall performance.

You'll collaborate closely with the Professional Services Leadership team—including Technical Services, Customer Engagement, Enablement, and regional delivery leaders—to align strategic priorities, drive continuous improvement, and deliver consistent customer outcomes across our global organization.

You’ll lead initiatives that strengthen every aspect of delivery excellence while helping define the future of AI-enabled enterprise application delivery.

• Own and continuously evolve Rootstock's implementation methodology.
• Strengthen delivery governance, quality, and delivery predictability.
• Build implementation accelerators, standards, and best practices.
• Drive continuous improvement across the implementation lifecycle.
• Serve as the steward of Rootstock's delivery operating model, ensuring methodologies, governance, operational processes, delivery standards, and best practices continue to evolve in support of exceptional customer outcomes and organizational scalability.

• Own the operational framework supporting the Professional Services organization.
• Drive forecasting, utilization, backlog management, project health, operational reporting, and business KPIs.
• Optimize the use of our Professional Services Automation platform to improve organizational visibility, efficiency, and scalability.
• Lead…