Correspondence Department Manager

Correspondence Department Manager

The Correspondence Department Manager is responsible for overseeing all aspects of the department including personnel hiring, quality assurance of product, workflow, maintaining the tracking of and accountability of staff regarding production standards and department expectations. Works collaboratively with other department managers to achieve departmental requirements and goals. This is a hybrid position reporting to Fort Worth, TX.

Essential functions and responsibilities include:

• Ensuring timely and accurate communication of information, in written and electronic forms, that are directed to internal company contacts, clients and providers
• Directing a designated group of employees in their day-to-day operations
• Monitoring employee and unit quality control
• Ensuring daily compliance with metrics
• Tracking and reporting of department metrics to Director of Operations on a monthly basis or as required
• Handling scheduling and monitoring of staff's attendance
• Ensuring timely distribution of claims to designated staff to meet Client SLA's
• Responsible for human resources matters directly related to department supervised; i.e. interviewing, hiring, training and addressing personnel issues
• Responsible for ensuring evaluations are completely on time
• May be required to travel overnight and attend meetings
• May perform daily, weekly, monthly reviews of various reports, invoices, logs and expenses
• Additional duties as assigned

Knowledge and skills required include:

• Ability to identify, analyze and solve problems
• Ability to work on several concurrent tasks and prioritize workload with minimal direction
• Effective verbal and written communication skills
• Detail oriented
• Ability to work independently and within a team environment
• Ability to work in a fast paced/production based environment
• Proficient in Microsoft Office, mainly Outlook, Excel, Word

Education and experience required:

• Associates degree, national certification or equivalent
• Minimum 5 years' office experience
• Previous supervisory experience preferred

Pay range: $54,075 – $80,926

A comprehensive benefits package is available for full-time regular employees and includes medical, dental, vision, long term disability, health savings account, flexible spending account options, life insurance, accident insurance, critical illness insurance, pre-paid legal insurance, parking and transit FSA accounts, 401K, ROTH 401K, and paid time off.

Cor Vel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.