Program Manager

You can see it. A company that offers you a career, not just a job. A place where you’re challenged to innovate and encouraged to apply your talent and knowledge. That empowers you and expects you to make decisions that will propel the growth of its business. A company that relies on you to lead that growth. If that’s where you see yourself, TAPFIN has a career opportunity for you!

JOIN THE TAPFIN TEAM!

Under the direction of the Program Director this role is responsible for overall management all aspects of the Contingent Workforce Solutions (CWS) program for an assigned client.

HOW YOU’LL MAKE A DIFFERENCE:

The Program Manager is responsible for overall management of the Contingent Workforce Solutions (CWS) program for an assigned client. This includes managing the subvendor / supplier program and its population and its day-to-day operations (implementing and managing the requisition /submittal process and overseeing job placement, subvendor selection and contract negotiations, day-do-day troubleshooting and problem resolution, managing the on-going relationships and communication, performing periodic benchmarking of the subvendor population, etc.).

Additionally responsible for maximizing customer satisfaction, maintaining and building new relationships, expectation management and issue/conflict resolution (services and grows the contractor / subcontractor population, managing client and contractor / subcontractor expectations and troubleshooting and issue resolution, etc.). Financial and administrative responsibilities include meeting or exceeding account growth targets, overall account profitability, implementation, training and administration of software to client and sub-vendor supplier users, and sub-vendor and supplier population benchmarking and reporting, and quarterly performance reviews.

Also accountable for setting performance expectations for and managing department staff priorities and results. Generally, this role is required for medium MSP programs, or divisions within larger MSP programs.

Establishes and develops manager relationships within assigned program and expands existing manager relationships to ensure maximum customer satisfaction and, working in conjunction with the local program staff, the profitability of each contractor/subcontractor placement (IT, light industrial, general administrative, etc.) or conversion;

Fulfills client service through frequent interaction with client managers to ensure satisfaction and identify potential business development opportunities for contractors/subcontractors, projects or services. Knowledgeable of and understands the contracted terms and conditions between TAPFIN and the client, including pricing as well as client rules of engagement and processes;

Implements and manages sub-vendor / supplier program for assigned clients, further refining throughout the process, ensuring optimum customer satisfaction; ensure proper selection and solid negotiations in the sub-vendor and supplier contracting process, to ensure the maximum profitability, as well as quality, of each placement (IT, light industrial, general administrative, etc.);

Plan, organize and conduct quarterly performance reviews of the sub-vendors to monitor their performance to TAPFIN service level agreements; including periodic benchmarking of sub-vendor population for comparison and evaluation purposes.

Manage the day-to-day operations which includes, implementation and management of the requisition process for assigned client, prioritization of orders and requisitions, further refining throughout the process with emphasis on responsiveness and customer services for assigned client;

Provide excellent customer service and act as the liaison between the client and suppliers to successfully manage order fulfillment. This includes conducting regularly scheduled meetings with the client to foster the client/PMO relationship, present information regarding the performance of the program, and gain a solid understanding of the client’s contingent labor business needs to ensure maximum customer…