Team Supervisor - HOA Site Management

Job Description

The Team Supervisor – Site Management plays a pivotal role in driving success across the division by supporting Division Leadership and collaborating closely with the Manager of Site Inspections. This person will be responsible for the geographical territories assigned, ensuring the effective implementation of strategies that enhance community impact and engagement while maintaining compliance with property codes and governing documents. The Team Supervisor will make recommendations for site portfolios, work with the Manager of Site Inspections and local division leaders to address challenges, optimize service delivery, foster a positive organizational culture and promote long‑term success through strategic planning and development initiatives.

• Facilitate communication between the Site Management Team, the Manager, and local division leaders to ensure alignment with organizational goals and address client inquiries and concerns professionally.
• Mentor and train team members, conduct performance evaluations, and foster a collaborative environment that encourages growth and innovation.
• Coordinate with local division leadership to integrate site management efforts with broader organizational objectives, contributing to overall success and sustainability of the division.
• Organize and oversee daily operations to ensure efficiency and consistency across all divisions.
• Manage department operations in alignment with the company’s strategic vision and standards, ensuring continuity and excellence in service delivery.
• Apply expert-level knowledge of property codes for all markets and read, understand, and accurately interpret governing documents.
• Understand and utilize processes and backend systems, including CINC Manager, CINC Systems, Spectrum, Jelly Bird, and CINC Web Axis.
• Support and facilitate cross‑divisional support among teams.
• Conduct audits, review, and edit property bullet‑point forms at least quarterly to ensure understanding.
• Oversee Fleet Management systems, including Fleet Car Management, D/W Fleet Car Log, Maintenance Log, Receipt Submissions, Fleet Car GPS, Fleet Car Remote Parking Agreement, Fleet Car Check‑In/Check‑Out, and approve small repairs when needed.

• Creation of Violation Policies
• Quality Control (QC)
• Input and review to ensure proper setup of letter templates for policies
• Legal packet submissions
• Collaborate with other Assistant Managers of Site Inspections
• Build a positive and accountable workplace culture
• Coach, develop, and mentor Site Managers
• Identify talent and recommend staff for Sr., Mentor, and SM Compliance positions
• Evaluate employee performance and provide feedback to the Manager of Site Inspections
• Monitor team performance with monthly 1:1s and Playbooks every six months
• Monitor and review Drive Reports for completion, accuracy, and consistency
• Audit and review Homeowner Correspondence via the homeowner portal and app to ensure consistent responses
• Implement coaching and training based on feedback from the Assistant Manager of Compliance on account errors

• Collaborate with the Manager of Site Inspections to train and lead a high‑performing, motivated team, ensuring alignment with departmental goals.
• Build a positive and accountable workplace culture.
• Coach, develop, and mentor Site Managers.
• Identify talent and make recommendations for staff development into Sr., Mentor, and SM Compliance positions.
• Evaluate employee performance and provide feedback to the Manager of Site Inspections.
• Monitor team performance through monthly 1:1s and Playbooks every six months.
• Monitor and review Drive Reports for completion, accuracy, and consistency.
• Audit and review Homeowner Correspondence via the homeowner portal and app.
• Implement coaching and training based on feedback from the Assistant Manager of Compliance on account errors.

• Develop and maintain strong relationships with Board Members in all divisions, acting as a trusted advisor when issues arise.
• Address Board Member complaints promptly and effectively, ensuring satisfactory resolutions and maintaining positive relationships.
• Add…