Studio General Manager

Stretch Lab is the industry leader in one-on-one assisted stretching, helping people move better, feel better, and live healthier lives. Through customized flexibility and mobility programs delivered by highly trained Flexologists, we provide a premium wellness experience that keeps our members moving.

We're looking for a leader who is passionate about building a successful business and developing a high-performing team.
The right person must have an entrepreneurial mindset, be a true self-starter, and be comfortable taking ownership of studio growth, sales goals, and the overall customer experience.

The General Manager leads by example, creates a culture of accountability, and is passionate about developing both people and the business.

• Drive monthly membership sales and recurring revenue.
• Lead membership consultations and sales presentations.
• Meet and exceed monthly and annual revenue goals.
• Monitor KPIs and implement action plans to improve studio performance.
• Ensure consistent lead follow-up and conversion.
• Recruit, hire, onboard, and develop Flexologists and Sales Associates.
• Coach team members through regular one-on-ones and performance reviews.
• Create a positive, high-performance culture built on accountability and teamwork.
• Schedule staff to maximize sales opportunities and member experience.

• Oversee daily studio operations.
• Maintain scheduling, payroll, inventory, and reporting.
• Ensure compliance with Stretch Lab operating standards and brand expectations.
• Maintain a clean, organized, and welcoming studio environment.

• Deliver an exceptional five-star member experience.
• Build lasting relationships with members.
• Address member concerns professionally and promptly.
• Drive member retention through outstanding service and consistent communication.

• Build relationships with local businesses and community organizations.
• Execute grassroots marketing initiatives and referral programs.
• Support studio social media efforts and local events.
• Develop partnerships that increase brand awareness and membership growth.

• Minimum of 2 years of management experience.
• Proven success leading sales teams and achieving revenue goals.
• Strong leadership, coaching, and communication skills.
• Excellent organizational and time-management abilities.
• Experience in fitness, wellness, retail, hospitality, or membership-based businesses preferred.
• Comfortable using CRM systems and business management software.
• Ability to work flexible hours, including occasional evenings and weekends.