Senior Director, Global Customer Management

• Senior Director, Global Customer Management, USA

If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.

Job area:
Managerial

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DSV – Global Transport and Logistics

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.

Division:

Solutions
Job Posting

Title:

Senior Director, Global Customer Management, USA - 125453
Time Type:
Full Time

• Primary CL contact for a hyperscaler customer in the US
• Leading a team to ensure best in class performance for the customer.
• Strategically and continuously supporting the account and delivering value to productivity, efficiency, customer satisfaction, standardization and cost management.
• Constant innovation will be needed to ensure both profitable and sustainable growth for DSV and the customer

• Customer Relationship Management to appropriate stakeholders on the customer side in the US
• Establish vision, strategy and CL roadmap jointly with VP GCM Head for delivering net growth for customer (incl. Strategic account design, driving operational/ financial improvement, managing new opportunities)
• Ensure that operations deliver what is expected by the customer
• Partnering with the GAD, Vertical Lead, Account exec and account sponsor to ensure alignment with wider company customer strategy
• Internal point of escalations in the US
• Secure alignment and agreement with CL P&L owners for all CL products
• Pro-actively driving Continuous Improvement & Innovation, sharing Best Practices & Knowledge across all accounts and between teams
• Ensure compliance to DSV global standards and contribute to continuous improvement of these standards

• Improves revenue and profitability in collaboration with Country P/L owners

• Yearly growth of revenue
• Yearly growth of EBIT (total and %)
• Growth of Share of wallets

• At minimum bachelor in logistics or similar study
• 10+ years’ experience in commercial and or operational roles in the contract logistics/ 3PL industry, ideally incl. P&L accountability
• Ideally expertise within the account industry and high-level understanding of local market conditions
• Knowledge of Operations, IT, Account management (e.g. scope of work, Terms and Conditions)
• Fluent Business English (written and verbal)
  Experienced in working in a global matrix organization
• Target oriented person with a high level of drive and execution strengths
• Need to act with pace due to the speed at which the customer works, able to work under pressure
• Strong interpersonal, intercultural and communication skills at all levels of the internal and customer organization and across geographies
• Drive innovation both in terms of operations and commercials
• Analytical and structured thinker with the ability to manage highly complex processes
• Pragmatic Problem-Solver with a positive can-do attitude
• High calibre and team motivator to achieve outstanding performance
• Ability to work effectively in a matrix environment, also influencing individuals outside of direct management control
• Strong implementation capabilities to support implementation for new business projects with the skills and experience to…